http://gethuman.com/Time_Warner_Cable/news_944/rss http://gethuman.com/Time_Warner_Cable/news_944/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Time_Warner_Cable/customer-review_7201.html Wed, 28 Jul 2010 20:56:38 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_7046.html Fri, 23 Jul 2010 18:20:10 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_6504.html Wed, 07 Jul 2010 00:32:21 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_6424.html Fri, 02 Jul 2010 19:23:17 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_6317.html Tue, 29 Jun 2010 02:54:27 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_6283.html Sat, 26 Jun 2010 23:24:43 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_6049.html Wed, 16 Jun 2010 21:29:25 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_6014.html Tue, 15 Jun 2010 21:05:13 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5954.html Sun, 13 Jun 2010 19:23:45 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5950.html Sun, 13 Jun 2010 01:56:10 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5923.html Fri, 11 Jun 2010 13:06:41 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5834.html Tue, 08 Jun 2010 02:20:18 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5831.html Mon, 07 Jun 2010 23:18:58 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5727.html Thu, 03 Jun 2010 15:29:00 +0000 http://gethuman.com/Time_Warner_Cable/customer-review_5726.html Thu, 03 Jun 2010 14:57:56 +0000 http://gethuman.com/Time_Warner_Cable/customer-tip_1763.html Wed, 28 Apr 2010 18:19:53 +0000 http://gethuman.com/Time_Warner_Cable/customer-tip_1078.html Sat, 06 Feb 2010 07:10:37 +0000 http://gethuman.com/Time_Warner_Cable/customer-tip_1069.html Thu, 04 Feb 2010 01:58:09 +0000 http://gethuman.com/blog/Dear_Fox_and_TWC___New_Decade_New_Approach__93.html Fri, 01 Jan 2010 18:28:40 +0000 Facebook. As consumers we require choice and accessibility from companies. So why is it that cable provider Time Warner and content provider Fox are negotiating an unnecessary price increase that will fall on the shoulders of their consumers?

The Internet has taught consumers that choice on our own terms is a great thing. The battle between Time Warner Cable and Fox will most likely push other content providers to hike up their price. Higher cable bills will certainly push frustrated consumers to the breaking point. Time Warner Cable and Fox need to start treating their customer like it's 2010!]]> http://gethuman.com/Time_Warner_Cable/customer-tip_882.html Sun, 06 Dec 2009 21:22:00 +0000 http://gethuman.com/blog/Time_Warner__Customer_Trust_73.html Sun, 08 Nov 2009 20:43:49 +0000 Time Warner Cable customer recently had an incident with the company when a payment check bounced ( the result of money stolen from her checking account). The customer was quick to call Time Warner Cable customer service and explain why the payment would be late, the representative understood and set up a payment plan. The next day Time Warner Cable disconnected her service. The customer immediately called customer service at which point she was told the previous agent had no authority to reschedule payments, at least five (!) different agents provided five different responses in attempts to resolve the issue.

This is very similar to a recent Post about the inconsistency with T-Mobile's customer service. Companies make mistakes. Time Warner Cable is not alone in that, but the only way to build customer trust is how a company handles said mistakes. In this case Time Warner Cable needs a central figure in customer service. Will a call to the President's Office(203-328-0600) do? Gethuman hopes this issues is resolved soon, providing a pleasant break from what seems to be a prevailing trend of failures in providing trust to Time Warner Cable customers]]> http://gethuman.com/blog/Time_Warner_Cable__Announces_New_Customer_Service_Number_62.html Mon, 19 Oct 2009 20:40:58 +0000 Time Warner Cable announced a new customer service number in an attempt to respond to customer concerns and complaints. 212-364-8300 is reported to go directly to the customer service agents in the Office of the Time Warner Cable President. Our Time Warner Cable has been updated and still houses other useful information for contacting the company

Let us and the rest of the gh community know how this number works in resolving issues with Time Warner Cable]]> http://gethuman.com/Time_Warner_Cable/customer-tip_41.html Mon, 13 Apr 2009 18:44:26 +0000