urn:uuid:2c5b0514-fb50-2423-3959-328b02aec86a http://gethuman.com/Time_Warner_Cable/news_944/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:47aa14de-7780-31b8-2b21-1117410db27b 2012-05-14T13:14:57+00:00

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urn:uuid:7b11105c-bb6a-bf29-0d6a-320cb952b9ca 2010-01-01T18:28:40+00:00

Facebook. As consumers we require choice and accessibility from companies. So why is it that cable provider Time Warner and content provider Fox are negotiating an unnecessary price increase that will fall on the shoulders of their consumers?

The Internet has taught consumers that choice on our own terms is a great thing. The battle between Time Warner Cable and Fox will most likely push other content providers to hike up their price. Higher cable bills will certainly push frustrated consumers to the breaking point. Time Warner Cable and Fox need to start treating their customer like it's 2010!]]>

urn:uuid:e4f97a14-3b9d-4b58-b2a7-ff0fdd0b57e3 2009-11-08T20:43:49+00:00

Time Warner Cable customer recently had an incident with the company when a payment check bounced ( the result of money stolen from her checking account). The customer was quick to call Time Warner Cable customer service and explain why the payment would be late, the representative understood and set up a payment plan. The next day Time Warner Cable disconnected her service. The customer immediately called customer service at which point she was told the previous agent had no authority to reschedule payments, at least five (!) different agents provided five different responses in attempts to resolve the issue.

This is very similar to a recent Post about the inconsistency with T-Mobile's customer service. Companies make mistakes. Time Warner Cable is not alone in that, but the only way to build customer trust is how a company handles said mistakes. In this case Time Warner Cable needs a central figure in customer service. Will a call to the President's Office(203-328-0600) do? Gethuman hopes this issues is resolved soon, providing a pleasant break from what seems to be a prevailing trend of failures in providing trust to Time Warner Cable customers]]>

urn:uuid:9eaeb62f-f5ee-345f-f7fc-4057208a37fc 2009-10-19T20:40:58+00:00

Time Warner Cable announced a new customer service number in an attempt to respond to customer concerns and complaints. 212-364-8300 is reported to go directly to the customer service agents in the Office of the Time Warner Cable President. Our Time Warner Cable has been updated and still houses other useful information for contacting the company

Let us and the rest of the gh community know how this number works in resolving issues with Time Warner Cable]]>