Time Warner Cable Tip from WyckedQueen

 by WyckedQueen - 2 years ago

“Hello all, sorry for not updating sooner, I've been super busy at school and at work. Anyway, I did finally get someone from TWC to call me back, this was a local-ish office in Cleveland, OH. This woman let me spill my whole story and then said that she would review my calls and see what she could do. She actually called us back as promised and said that as soon as we made the originally agreed upon payment that she would be getting our services back on. My husband went in, made the payment and called her back, she got the order for reconnect put and they were out the very next morning as promised. In the end it took almost 2 whole weeks of us calling and escalating this issue for it to be resolved. I also used the info I found on GetHuman's site to Twitter Jeff (who I guess is an Exec at the company) Jeff responded to me after someone had been in touch to see if things had been worked out, so I'm not sure if my messages to him had any effect or not. I honestly just wish that TWC would look at stories like mine as a way to project a positive image to conusmers. Giving your front line reps the latitude to solve these kinds of troubles isn't hard to do and at the end of the day it would make for a more pleasant relationship for all. I also feel that if TWC had more competition in my area that they would have less of a sense of entitlement to treat customers like they are not important. ”