Time Warner Cable Customer Review - Jan 22, 2010

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Review by another customer

by Anonymous - 2 years ago

“The initial wait to human was about 3 minutes. The agent was kind and helpful, but I needed to speak to her supervisor b/c she was not authorize to get what I needed. That wait was pretty long (20 min), but the supervisor also provided excellent service and was able to help me with my problem. I also had my promotion rate extended for another year for my trouble.”

Overall Quality
Communication
Waited

3 mins

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