Review by Nancy for Time Warner Cable support

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Time Warner Cable customer support at a glance

30 user ratings
   2.2/5
Poor
Customer care available by phone (4 numbers)   email (1)   web (2)   live chat (1)   + add
Most recent review "I got thru very quick to a r..." -Anon, 15 days ago  see 1 review  write a review
Most recent user tip "Hello all, sorry for not updat..." -Wyck..., 3 mos ago  see 10 tips  leave a tip


see all reviews » Review by Nancy

"I never have a problem connecting - dial the old local number: 223-5011 - enter phone number - then do not make a verbal reply to questions - wait - they will ask you to "say" technical support or .... just press 1 for technical support and I get right thru. They either solve my problem or send a technician usually by late same day or next AM." read more reviews like this »
Customer service rating
      
5: Excellent
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Communication rating
      
5: Excellent
Hold time 1 min   tell us your wait »   see trends »
Date reported Wed, 18 Nov 2009 (4 mos ago)
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Tips and feedback from others

WyckedQueen:
06 Dec, 2009 (3 mos ago)
"Hello all, sorry for not updating sooner, I've been super busy at school and at work. Anyway, I did finally get someone from TWC to call me back, this..." more »
 add your tip or story »  see all tips and stories (10) »



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