http://gethuman.com/Target/news_759/rss http://gethuman.com/Target/news_759/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Target/customer-tip_1300.html Tue, 16 Mar 2010 05:21:54 +0000 Which I found the price tag on the bottom shelf said $10.99 200 washes,so I bought it. But when I got home and checked the price on the sales receipt 16.99, so I went back to check the price it was for Gain soap. but I checked for a tag in all the shelves to find this product @16.99 and there was none. This was the last box of the size ,not one more Arm & hammer product was there in powdered form I thought that was a little deceitful .But I kept the product , just thinking I have nerver seen this happen before and I hope it won't happen again. Thank you a loyal customer Ben Silva ]]> http://gethuman.com/Target/customer-review_1930.html Tue, 10 Nov 2009 06:43:33 +0000 http://gethuman.com/blog/Target__Fixing_Customer_Service_Problems_Matters_70.html Mon, 02 Nov 2009 00:55:14 +0000 Target offers newlyweds a coupon for 10% off any items on their registry that they did not initially receive. For one couple a entire year passed and they still had not received their coupon. Alexander (1/2 the couple) sent a letter to Target CEO Greg Sterinhafel that began: "I am very sorry to bother you with what I feel should be a minor issue, however, I want you to know about the complete lack of customer service I have received from your company. I was engaged to be married in August of 2008, and when my now-wife asked where we should register, my first response was Target. I am a loyal Target customer, and have used your stores to buy for many friends who are now married, I have always enjoyed the experience. We registered several months before our wedding, and enjoyed scanning our items in the store, and adding items online. She was also happy about the fact that we would receive coupons to use in the store, and online, to purchase items we did not receive." (the rest of his letter can be read here)

Alexander received a reply from customer service inviting the couple to their local Target to receive their 10% discount, as well as a $25 discount. Alexander took the appropriate method of writing Target to let the company know about the couples disappointment but never went over board. Did Target do everything it could to maintain a relationship with the couple?]]> http://gethuman.com/Target/customer-review_454.html Thu, 28 May 2009 21:45:36 +0000 http://gethuman.com/Target/customer-tip_145.html Fri, 08 May 2009 03:25:30 +0000