http://gethuman.com/Target/news_759/rss http://gethuman.com/Target/news_759/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/28892/ Tue, 22 May 2012 12:28:10 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/28891/ Tue, 22 May 2012 12:28:05 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/27866/ Thu, 03 May 2012 15:26:22 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/27852/ Thu, 03 May 2012 00:05:35 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/26956/ Tue, 17 Apr 2012 22:52:52 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/25370/ Thu, 22 Mar 2012 02:42:03 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/24427/ Tue, 28 Feb 2012 17:52:32 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/24152/ Tue, 14 Feb 2012 22:29:11 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/23621/ Tue, 24 Jan 2012 18:42:10 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/22465/ Wed, 14 Dec 2011 16:44:29 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/22464/ Wed, 14 Dec 2011 16:23:49 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/22351/ Fri, 09 Dec 2011 15:12:24 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/21830/ Fri, 18 Nov 2011 13:28:34 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/20412/ Thu, 06 Oct 2011 00:37:50 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Target/20170/ Wed, 28 Sep 2011 18:58:55 +0000 http://gethuman.com/blog/Target__Fixing_Customer_Service_Problems_Matters_70.html Mon, 02 Nov 2009 00:55:14 +0000 Target offers newlyweds a coupon for 10% off any items on their registry that they did not initially receive. For one couple a entire year passed and they still had not received their coupon. Alexander (1/2 the couple) sent a letter to Target CEO Greg Sterinhafel that began: "I am very sorry to bother you with what I feel should be a minor issue, however, I want you to know about the complete lack of customer service I have received from your company. I was engaged to be married in August of 2008, and when my now-wife asked where we should register, my first response was Target. I am a loyal Target customer, and have used your stores to buy for many friends who are now married, I have always enjoyed the experience. We registered several months before our wedding, and enjoyed scanning our items in the store, and adding items online. She was also happy about the fact that we would receive coupons to use in the store, and online, to purchase items we did not receive." (the rest of his letter can be read here)

Alexander received a reply from customer service inviting the couple to their local Target to receive their 10% discount, as well as a $25 discount. Alexander took the appropriate method of writing Target to let the company know about the couples disappointment but never went over board. Did Target do everything it could to maintain a relationship with the couple?]]>