http://gethuman.com/Target/news_759/rss http://gethuman.com/Target/news_759/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Target/customer-review_23621.html Tue, 24 Jan 2012 18:42:10 +0000 http://gethuman.com/Target/customer-review_22465.html Wed, 14 Dec 2011 16:44:29 +0000 http://gethuman.com/Target/customer-review_22464.html Wed, 14 Dec 2011 16:23:49 +0000 http://gethuman.com/Target/customer-review_22351.html Fri, 09 Dec 2011 15:12:24 +0000 http://gethuman.com/Target/customer-review_21830.html Fri, 18 Nov 2011 13:28:34 +0000 http://gethuman.com/Target/customer-review_20412.html Thu, 06 Oct 2011 00:37:50 +0000 http://gethuman.com/Target/customer-review_20170.html Wed, 28 Sep 2011 18:58:55 +0000 http://gethuman.com/Target/customer-review_20076.html Mon, 26 Sep 2011 17:34:29 +0000 http://gethuman.com/Target/customer-review_20031.html Sat, 24 Sep 2011 17:25:00 +0000 http://gethuman.com/Target/customer-review_19979.html Thu, 22 Sep 2011 23:24:19 +0000 http://gethuman.com/Target/customer-review_19637.html Tue, 13 Sep 2011 13:44:37 +0000 http://gethuman.com/Target/customer-review_18897.html Tue, 23 Aug 2011 20:05:50 +0000 http://gethuman.com/Target/customer-review_18799.html Sun, 21 Aug 2011 15:45:42 +0000 http://gethuman.com/Target/customer-review_18769.html Fri, 19 Aug 2011 21:10:49 +0000 http://gethuman.com/Target/customer-review_14911.html Mon, 25 Apr 2011 15:47:03 +0000 http://gethuman.com/blog/Target__Fixing_Customer_Service_Problems_Matters_70.html Mon, 02 Nov 2009 00:55:14 +0000 Target offers newlyweds a coupon for 10% off any items on their registry that they did not initially receive. For one couple a entire year passed and they still had not received their coupon. Alexander (1/2 the couple) sent a letter to Target CEO Greg Sterinhafel that began: "I am very sorry to bother you with what I feel should be a minor issue, however, I want you to know about the complete lack of customer service I have received from your company. I was engaged to be married in August of 2008, and when my now-wife asked where we should register, my first response was Target. I am a loyal Target customer, and have used your stores to buy for many friends who are now married, I have always enjoyed the experience. We registered several months before our wedding, and enjoyed scanning our items in the store, and adding items online. She was also happy about the fact that we would receive coupons to use in the store, and online, to purchase items we did not receive." (the rest of his letter can be read here)

Alexander received a reply from customer service inviting the couple to their local Target to receive their 10% discount, as well as a $25 discount. Alexander took the appropriate method of writing Target to let the company know about the couples disappointment but never went over board. Did Target do everything it could to maintain a relationship with the couple?]]>