urn:uuid:b0c7a3dc-4f61-075e-b371-c145f9d0ac49 http://gethuman.com/T_Mobile/news_788/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:b0838056-a229-2f66-1d5c-febb88cf1294 2010-03-12T01:08:24+00:00

urn:uuid:e3389b60-402f-550f-799a-2af8e3a48d69 2010-03-09T16:20:48+00:00

urn:uuid:70c79c88-4ea5-328b-85fc-2e0c36137865 2010-03-08T16:27:44+00:00

urn:uuid:67e4f7a7-00ea-2f47-4792-667bdcb350f4 2010-02-28T14:19:34+00:00

urn:uuid:e5608792-d29b-7953-535f-d0fde4ddccd4 2010-02-06T19:16:07+00:00

urn:uuid:20a2c6bf-04e9-918f-cf07-4eda74b4b795 2010-01-22T21:58:25+00:00

urn:uuid:f7ad4ed0-930d-1132-cc24-fa99708cbfb7 2010-01-16T04:58:08+00:00

urn:uuid:ff11a617-078b-edea-e503-4b10d336d04e 2010-01-15T00:04:05+00:00

reported problems the Google and T-Mobile partnership was having with providing technical support for its customers. Both Google and T-Mobile have revealed they will be charging customers an Early Termination Fee (ETF) if they break their contract after an initial 14 days.

A statement issued by T-Mobile's website states "T-Mobile is committed to providing customers with choice, including a variety of wireless services, handsets, features and rate plans. With the purchase of a Nexus One phone from Google, customers receive a discounted price in exchange for a 2-year service contract with T-Mobile, which includes T-Mobile’s standard early termination fee provision. For customers who choose to purchase a subsidized handset, Google has its own Equipment Recovery Fee. Customers can also choose to pay an undiscounted price for the Nexus One without a term contract and without an early termination fee.”

This is not so much a criticism as it is a reminder to read contracts and ask a lot of questions. Customer Service is in place to answer questions before, as well as after, you've become a customer.]]>

urn:uuid:5b87ec55-f515-f241-55e6-6c4512278acb 2010-01-13T17:11:55+00:00

urn:uuid:c0f3b218-033f-9bb3-75ed-12870f9280b8 2010-01-06T00:32:20+00:00

urn:uuid:3411a781-2916-5d00-6dba-6cdf89ed0a2a 2009-12-13T00:08:50+00:00

urn:uuid:f9101981-3920-37a4-ffe9-9adf219cf746 2009-12-08T03:13:45+00:00

urn:uuid:ef93e1a3-1662-e580-5da1-9ca17731ec2c 2009-12-04T22:04:38+00:00

urn:uuid:cdab68ce-c71b-ee89-e78a-b2d65f075013 2009-11-25T06:02:34+00:00

T-Mobile has again started selling it's sidekick after last months "data outage" (a system error that made information unavailable to all sidekicks). The last Gethuman had heard T-Mobile was still having issues but willing to negotiatewith customers.

Should T-Mobile expect it to be so easy? A lot of customer trust was destroyed by the outage, but how much? Let the Gethuman community know about your current dealings with T-Mobile. What can T-Mobile do to regain customer confidence?]]>

urn:uuid:afa6ac5a-5822-965c-1fa4-361a46e8e396 2009-11-23T03:33:07+00:00

urn:uuid:c5002452-1919-29d9-760e-970154651d79 2009-11-12T00:57:13+00:00

urn:uuid:7c359896-b1de-9bc6-2099-125b29fe47d0 2009-11-06T04:17:30+00:00

T-Mobile customers have been experiencing difficulties making phone calls,texts and receving their voice-mail since last Sunday (11/1/09).T-Mobile have been trying to fix the T-Mobile forums and Twitter accounts to voice their grievances.

As of last night it has been reported that customers whom are still without service are being rewarded $10 credits and free unlimited mobile web to accounts to help ease the pain while T-Mobileis "still putting in fixes... rapid response team is working on it... no time line for when it may be fixed... shouldn't be too long."]]>

urn:uuid:ce4c8698-3f97-b77d-f6d9-f108d45b77ec 2009-11-05T20:46:27+00:00

urn:uuid:8c2c8ff6-8545-6800-9288-a122fbfe3fbd 2009-11-02T18:41:38+00:00

urn:uuid:479843e7-cde2-2cfd-436f-b7f229dcec82 2009-10-31T17:08:27+00:00

my3cents tells the story of a T-Mobile customer who worked in a "Dead Zone" and was unable to make or receive calls. The customer contacted her local T-mobile store, which told her she was eligible to terminate her contract with T-Mobile since she was unable to utilize their service. After canceling her service the customer received a $200.00 ETF (Early Termination Fee). When the customer contacted T-Mobile customer service she was told that the customer service at her regional T-Mobile didn't understand the companies policies.

At Gethuman we've been strong advocates of the many new outlets for companies to communicate with their customers, but as this story proves all the outlets in the world cannot change the importance of internal communications ]]>

urn:uuid:ce44dbf5-a78c-d167-3743-8c443f7eeef9 2009-10-17T15:31:43+00:00

failure of T-Mobile. If you have not here's the summary. About a week ago T-Mobile sidekicks had a "data outage", a system error that made information unavailable to all sidekicks. Not just some, but all. This meant no phone numbers,photos, appointment reminders, etc etc.T-Mobile said the outage was temporary. They then announced that the information was lost forever.

Now to be fair the system holding this information was Microsoft, not T-Mobile. But T-Mobile is the company selling the hardware and promising data security. It is because of this that one Customer asked T-Mobile to buy back her sidekick. She spoke to seven different Customer Service Representatives who ran her in circles before T-Mobile declared they would not work with her or discuss any option

There is some debate who to blame here. Many think Microsoft, but T-Mobile is the company that subcontracted the data storage to Microsoft, produce the product, as well as advertise and sell it. It is T-Mobile who let their customers down (Microsoft's only customer was T-mobile) and likewise it is T-Mobile who needs to clean up the mess]]>

urn:uuid:6fa29ba8-ab1c-d393-c363-45b6c4c546dc 2009-06-11T18:06:04+00:00

urn:uuid:ea66c871-ab43-b73f-f6f3-da54c389c1df 2009-05-27T20:50:39+00:00

urn:uuid:79f36cb7-9633-4304-0a21-60e2e7bfacbe 2009-04-29T23:18:07+00:00