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urn:uuid:d6acc4d0-56fa-55d0-2a45-68fd2723919e 2011-12-21T16:35:41+00:00

So where does this leave T-Mobile and it's base of loyal customers? Well customers can rule out getting the iPhone that's for sure. The deals that cellphone carriers cut with Apple are really costly, often with the carrier losing money on the handset sales, only to recoup some money by getting customers to agree to two year contracts. If T-Mobile is already losing money, it certainly won't get into this market. Deutsche Telecom could use some of the $3 billion breakup fee to invest in the company or to market to existing customers to lock them into longer term contracts. However for a company that is looking to get out of the US market, this seems unlikely. And lets be honest, who wants to extend a contract with a company that doesn't want to be there in the first place and isn't going to continue to bring innovative new products to it's users? That's like insisting on playing with your Fiddlesticks because you like the brand while your buddies are playing Xbox in the other room. That leaves T-Mobile with one real option, more of the same with a possible dissolution in the future. That's sort of good news for existing customers as the company has always been praised for great customer service and the company will be more desperate than ever to keep customers, so the level of service should be even better. Just don't expect them to be bringing any cool new phones to their existing network. For some more interesting perspective on the future of the company, click here. ]]>

urn:uuid:7918401c-24e8-1c96-1367-5f07cc5c051e 2011-03-21T14:01:43+00:00

T-Mobile, potentially creating the largest cellphone company in the US. The deal for $39 billion, will need to be reviewed by the FCC as it would mean that AT&T and Verizon Wireless would control 80% of the wireless market. Under the terms of the deal, thousands of jobs will be eliminated as part of the plan would require cutting $40 billion in costs. We all know what that means. More customers plus fewer employees to handle customer service calls, means long waits. While the news could potentially be good for AT&T customers in terms of receiving a stronger network with fewer dropped calls, the end result will mean a less competitive marketplace, and thus higher costs. T-Mobile liked to pride itself on offering much lower rates than AT&T and Verizon Wireless, thus keeping the industry competitive in terms of price, however with this deal, it will mean one less carrier for customers to choose from, allowing higher prices to be charged by the remaining companies. The deal could also create such an imbalance in the cellphone industry, that Sprint could potentially have to put itself up for sale as it will no longer remain competitive. Again, that's not good for anyone unless you are a consumer that likes paying more money, likes having less innovation and likes having fewer choices.

AT&T is touting the deal as a positive as it will be able to increase it's network capacity by combining two similar networks. The talking heads of the company will tell you how this is a positive and how the potential synergies will create a better product for consumers. Don't believe the hype. When is the last time that adding more people to a network helped improve service, all while eliminating jobs and cutting costs across the board? It's not all doom and gloom for the lowly customer though. In recent years the FCC has become more and more concerned about the competitive balance in the wireless industry, and recently described the industry as uncompetitive. That could potentially mean the deal does not get approved, or if it does, there will be plenty of provisions included in the deal to protect the consumer from escalating prices in the future. There will be a lot of scrutiny about the deal in the coming months, but lets all hope the deal doesn't go through in an effort to keep people employed, keep innovation as a selling point for companies, and most important, keep costs down for consumers.

For more on the potential merger click here. ]]>

urn:uuid:ff11a617-078b-edea-e503-4b10d336d04e 2010-01-15T00:04:05+00:00

reported problems the Google and T-Mobile partnership was having with providing technical support for its customers. Both Google and T-Mobile have revealed they will be charging customers an Early Termination Fee (ETF) if they break their contract after an initial 14 days.

A statement issued by T-Mobile's website states "T-Mobile is committed to providing customers with choice, including a variety of wireless services, handsets, features and rate plans. With the purchase of a Nexus One phone from Google, customers receive a discounted price in exchange for a 2-year service contract with T-Mobile, which includes T-Mobile’s standard early termination fee provision. For customers who choose to purchase a subsidized handset, Google has its own Equipment Recovery Fee. Customers can also choose to pay an undiscounted price for the Nexus One without a term contract and without an early termination fee.”

This is not so much a criticism as it is a reminder to read contracts and ask a lot of questions. Customer Service is in place to answer questions before, as well as after, you've become a customer.]]>

urn:uuid:cdab68ce-c71b-ee89-e78a-b2d65f075013 2009-11-25T06:02:34+00:00

T-Mobile has again started selling it's sidekick after last months "data outage" (a system error that made information unavailable to all sidekicks). The last Gethuman had heard T-Mobile was still having issues but willing to negotiatewith customers.

Should T-Mobile expect it to be so easy? A lot of customer trust was destroyed by the outage, but how much? Let the Gethuman community know about your current dealings with T-Mobile. What can T-Mobile do to regain customer confidence?]]>

urn:uuid:7c359896-b1de-9bc6-2099-125b29fe47d0 2009-11-06T04:17:30+00:00

T-Mobile customers have been experiencing difficulties making phone calls,texts and receving their voice-mail since last Sunday (11/1/09).T-Mobile have been trying to fix the T-Mobile forums and Twitter accounts to voice their grievances.

As of last night it has been reported that customers whom are still without service are being rewarded $10 credits and free unlimited mobile web to accounts to help ease the pain while T-Mobileis "still putting in fixes... rapid response team is working on it... no time line for when it may be fixed... shouldn't be too long."]]>