http://gethuman.com/Southwest_Airlines/news_724/rss http://gethuman.com/Southwest_Airlines/news_724/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Southwest_Airlines/customer-review_20049.html Sun, 25 Sep 2011 21:10:49 +0000 http://gethuman.com/Southwest_Airlines/customer-review_19361.html Sun, 04 Sep 2011 23:34:29 +0000 http://gethuman.com/Southwest_Airlines/customer-review_19357.html Sun, 04 Sep 2011 20:36:46 +0000 http://gethuman.com/Southwest_Airlines/customer-review_18296.html Sun, 07 Aug 2011 16:33:03 +0000 http://gethuman.com/Southwest_Airlines/customer-review_18189.html Thu, 04 Aug 2011 02:34:21 +0000 http://gethuman.com/Southwest_Airlines/customer-review_18133.html Wed, 03 Aug 2011 00:02:18 +0000 http://gethuman.com/Southwest_Airlines/customer-review_17906.html Wed, 27 Jul 2011 20:29:33 +0000 http://gethuman.com/Southwest_Airlines/customer-review_17905.html Wed, 27 Jul 2011 20:29:31 +0000 http://gethuman.com/Southwest_Airlines/customer-review_17725.html Fri, 22 Jul 2011 18:37:10 +0000 http://gethuman.com/Southwest_Airlines/customer-review_17537.html Mon, 18 Jul 2011 18:01:57 +0000 http://gethuman.com/Southwest_Airlines/customer-review_17192.html Sat, 09 Jul 2011 01:26:36 +0000 http://gethuman.com/Southwest_Airlines/customer-review_16661.html Fri, 24 Jun 2011 04:50:39 +0000 http://gethuman.com/Southwest_Airlines/customer-review_16660.html Fri, 24 Jun 2011 04:19:21 +0000 http://gethuman.com/Southwest_Airlines/customer-review_16658.html Fri, 24 Jun 2011 01:34:43 +0000 http://gethuman.com/Southwest_Airlines/customer-review_16619.html Thu, 23 Jun 2011 14:01:49 +0000 http://gethuman.com/blog/Southwest_Airlines__Yet_Another_Reason_to_Fly_Southwest_140.html Thu, 06 May 2010 20:31:37 +0000 Southwest Airlines over other airlines, the company has recently added a text messaging and email service to inform customers of changes in flights. Southwest Airlines has hired Varolii, which has helped the company send out over 5 million text and email messages to customers in the past 18 months. The company has admitted that the move was done so in order to free up phone lines and customer service representatives so they can focus on solving the more complex customer requests. With fewer calls to check on flight statuses, presumably there will be more customer service representatives to help you, the customer. It's a pretty ingenious idea. An issue Southwest Airlines ran into the last year were customers listing their home phone numbers and had already left for the airport by the time the flight had been delayed. However, by listening to customers requests, and realizing customers preferred cell phones and email as their primary form of communication, Southwest Airlines has been able to increase the number of flight notifications by 138%. Simply put, that means fewer callers on the line which should help decrease customer wait times. Hopefully someone over at some of the larger airlines will once again take note of how good business is conducted, and will begin to take cues from Southwest Airlines, which would make all of our lives much easier.

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