Southwest Airlines customer reviews

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Southwest Airlines customer support at a glance

9 user ratings

3.4/5

Average

Customer care available

Most recent review

Most recent user tip

Anonymous, 1 mo ago
"OK, just long wait times, nothing you can do"


Average

45 mins wait time

no_luv, 1 mo ago
"I was told "20 to 40 minutes" .. I'm at 2h30m and still on h..."


Horrible

99 mins wait time

bob, 1 mo ago
"horrible."


Horrible

75 mins wait time

sl1694, 1 mo ago
"I was told the wait time would be 40 minutes to one hour but..."


Good

5 mins wait time

Anonymous, 3 mos ago
"was told by robotic voice that I would have to wait for next..."


Excellent

less than 1 min wait time

Next 5 reviews » See ratings over time

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GrouchyBear: 13 Jun, 2009 (9 mos ago)	"Southwest now has a call-you-back system; you type in your phone no., & they call back when it's your turn in the phone queue. SW said you don't lose ..." more »
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Recent reviews & ratings
"OK, just long wait times,..."	for Southwest Airlines
"I was told "20 to 40 minu..."	for Southwest Airlines
"horrible."	for Southwest Airlines
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