Review by Ret for Royal Mail (UK) support

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Royal Mail (UK) customer support at a glance

9 user ratings
   1.6/5
Poor
Customer care available by phone (1 number)   email (1)   web   live chat   + add
Most recent review "pretty unhelpful" -paul..., 17 days ago  see 8 reviews  write a review
Most recent user tip No tips for Royal Mail (UK) yet  leave a tip


Review by Ret

"The quality of service mark is composed of three people, and an average. One (Colin) was very helpful (5), and a chap I spoke to briefly at the corporate affairs office was also helpful (4). However this interaction was coloured by a rude man (scoring 1) who finished our conversation by putting my on hold, transferring me, and not telling me he was doing that. He also failed to listen to what I was asking for and seemed to be on auto pilot (he was reached on the general customer service number, the first number I rang. It got better from there..)"
Customer service rating 3 out of 5: Average
Communication rating 4 out of 5: Good
Hold time 13 mins
Date reported Fri, 20 Nov 2009 (3 mos ago)
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