Priceline Customer Review - Mikeinca

 by Mikeinca - 1 year ago

“My business deal went south less than 36 hours after I booked with Priceline and with more than two weeks before my reservation.. On making the reservation, a pop up window cam up under canceling flights and said there was $100 fee. I was perfectly willing to pay this fee, but when I went to cancel, they said it was not possible to cancel the reservation. They then referred to a policy that is buried 15 pages into thier web site that i could not find and was certainly not displayed when i made the reservation. Talking to the servie reps was like talking to robots. They just kept spouting their policy, refusing to connect me with a manager. They also refused to give me the contact info for their corporate hedquarters. This was the fist and last time I will ever use their service as I am no out of pocket $500 that they refuse to refind. They also refused to refund my car rental reservation. Now how absurd is that. All in all, it is the single worst and most costly experience i have ever ”

• Overall Quality
  
• Communication
  
• Waited
  10 mins