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<title>Optus reviews, customer service news, stories, tips, and ratings</title>
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<description type="html" ><![CDATA[What customers are saying about Optus customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<title>Optus review by JD</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Optus/27038/" ></link>
<id>urn:uuid:146c330c-31ad-704e-60b7-cc6fdce5a8ff</id>
<updated>2012-04-19T06:17:26+00:00</updated>
<summary type="html" ><![CDATA[Optus rating from customer: 3.0 out of 5: Average.  Comments from customer: Follow the instrutions and be patient. I waited about 4 mniutes.]]></summary>
</entry>
<entry>
<title>Optus review by Laurie</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Optus/23211/" ></link>
<id>urn:uuid:371afbd5-6539-8083-3ba1-bc24a0bb4e7b</id>
<updated>2012-01-10T23:02:10+00:00</updated>
<summary type="html" ><![CDATA[Optus rating from customer: 5.0 out of 5: Excellent.  Comments from customer: excellent service]]></summary>
</entry>
<entry>
<title>Optus review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Optus/18988/" ></link>
<id>urn:uuid:ebab44ca-0542-045e-558f-dc8e7230302c</id>
<updated>2011-08-26T01:49:13+00:00</updated>
<summary type="html" ><![CDATA[Optus rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Insurance.staff are disgusting they say they have or will ring you, they never do,then when you ask them they call you a liar and argue with you even though phone records show didn't.I've been getting bad service for 6months and still have outstandin]]></summary>
</entry>
<entry>
<title>Optus review by Telstra</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Optus/16490/" ></link>
<id>urn:uuid:b5c0267d-cdbc-b97f-1c94-bcadc260127a</id>
<updated>2011-06-19T04:23:28+00:00</updated>
<summary type="html" ><![CDATA[Optus rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I don't understand what they are mumbling about.Their ads keep slowing down my computer.
They keep transferring me to the other departments to annoy me.]]></summary>
</entry>
<entry>
<title>Optus review by crm911</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Optus/15423/" ></link>
<id>urn:uuid:afa2ad54-f043-a8d7-bd9c-244e5c1daf4d</id>
<updated>2011-05-15T00:14:19+00:00</updated>
<summary type="html" ><![CDATA[Optus rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Optus' call centre in Manila called me when I was overseas and had used my data allowance excessively. They were making sure I understood that the bill would be several hundred dollars, because (I guess) others don't know that and complain when they ]]></summary>
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