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<title>Northwest Airlines customer reviews, customer service news, stories, tips, and ratings</title>
<link href="http://gethuman.com/Northwest_Airlines/news_579/atom" ></link>
<id>urn:uuid:8f025019-009c-6c4d-1a95-5a20e4a6f7c0</id>
<description type="html" ><![CDATA[What customers are saying about Northwest Airlines customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
<image><title>Northwest Airlines customer reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/Northwest_Airlines/news_579/atom</link>
<url>http://gethuman.com/images/gethuman-hands50.gif</url>
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<entry>
<title>Northwest Airlines review by jamiel1115</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_3624.html" ></link>
<id>urn:uuid:2b47de3f-4c4f-bc62-a60d-55ac6087e1fa</id>
<updated>2010-02-26T21:43:22+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I received great customer service! The gentleman was very helpful.  He answered all of my questions and patiently waited for me as I wrote down the important information.  He made sure I did not have any other questions and doubled checked some information to make sure everything was correct. Great experience!]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by ajcbostonma</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2912.html" ></link>
<id>urn:uuid:2c1ab051-8325-4a97-1f0a-a1696c81f705</id>
<updated>2010-01-14T14:02:18+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 4.0 out of 5: Good.  Comments from customer: got what i needed.  Contact information for baggage service department.  I've been trying to get this information for two weeks.]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by a gethuman user</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2644.html" ></link>
<id>urn:uuid:628fe705-83d5-2cc0-6912-2cd7e8021c8f</id>
<updated>2009-12-28T15:19:43+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I got seat reservations during the busy holiday season at this number.  ]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by Grrrrrrr</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2533.html" ></link>
<id>urn:uuid:077b74b7-e67c-bef4-767d-ff946f6beaae</id>
<updated>2009-12-19T18:24:31+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 0.0 out of 5: Horrible.  Comments from customer: I gave up waiting after 28 minutes of canned music and no human]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by a gethuman user</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2527.html" ></link>
<id>urn:uuid:1c4fe251-4879-65f4-743f-3f9f081f8a3b</id>
<updated>2009-12-19T02:12:17+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 1.0 out of 5: Horrible.  Comments from customer: On hold for 20 minutes before I gave up. This is not a real direct to human line. Gethuman used to have series of numbers to input to jump the queue - what happened to that info?]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by lamicane</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2255.html" ></link>
<id>urn:uuid:37ee0956-1219-1acf-042a-95d4a8d171fb</id>
<updated>2009-12-01T22:01:26+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 3.0 out of 5: Average.  Comments from customer: Rep not overly helpful]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by a gethuman user</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2182.html" ></link>
<id>urn:uuid:951d0c2f-cd9e-81d4-423b-7b896dd46f3b</id>
<updated>2009-11-25T20:27:27+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I didn't know that it was possible to get such great service from NWA as most experiences are not good (e.g., the most recent was when my husband went to the airport to pick up his elderly mother & asked if he could get a wheelchair.  The NWA rep snapped at him that it should have been ordered when the res was made!  Well, he didn't make the res & his elderly mother didn't know what she was expected to do).  Anyway - the person I spoke with today was extremely friendly and efficient - wish all airline personnel were like her!]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by mycomputer</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_2159.html" ></link>
<id>urn:uuid:2ac580a6-9956-5666-2407-8da6c2840f4d</id>
<updated>2009-11-24T16:37:12+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Very good. Simple and easy to speak to person.]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by a gethuman user</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_1853.html" ></link>
<id>urn:uuid:ab393770-a5a9-54e8-12f3-e86722c30bfe</id>
<updated>2009-11-04T02:09:55+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Very pleasant experience]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by hychar</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_1470.html" ></link>
<id>urn:uuid:4d4ea2a8-47f8-4aa6-f6dc-25d880d6b9b7</id>
<updated>2009-09-29T03:49:09+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 4.0 out of 5: Good.  Comments from customer: In today's travel climate I truly appreciated getting right to the human and not waste a lot of time. ]]></summary>
</entry>
<entry>
<title>Northwest Airlines customer service tip from sg</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-tip_645.html" ></link>
<id>urn:uuid:bc059ea4-6b96-c8d7-f290-5967a69294af</id>
<updated>2009-09-23T12:59:19+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines tip: I was able to get seat assignment through this phone number within a minute. I called the standard NW customer service phone number and after navigating the robot woman for 5 minutes, I was told that I could not speak to a CS agent due to high call volume.]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by sg</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_1424.html" ></link>
<id>urn:uuid:9c3a3535-31c8-a40a-06c4-2abbac1eb590</id>
<updated>2009-09-23T12:56:02+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Excellent service]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by bhsilberberg</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_1239.html" ></link>
<id>urn:uuid:25b33cc5-85bc-5ed7-a729-2b6db43d48e5</id>
<updated>2009-09-04T00:29:05+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Straight to person, no wait, great service.]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by Cerulean</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_985.html" ></link>
<id>urn:uuid:ec696610-ad08-bbe7-b4d6-700c03127e55</id>
<updated>2009-08-07T01:09:36+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 2.0 out of 5: Poor.  Comments from customer: I wanted to change to a later flight. Rep took my credit card info for the price difference and penalty, and told me the change was made. She lied. They have my money, my flight is gone, and I have no recourse.]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by JML</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_664.html" ></link>
<id>urn:uuid:3e4ae707-4c64-89a2-e0d0-41693b20e4e6</id>
<updated>2009-06-30T21:05:07+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Golf clubs $15 checked in, not oversize fees, we'll see!]]></summary>
</entry>
<entry>
<title>Northwest Airlines review by Diane</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-review_630.html" ></link>
<id>urn:uuid:dc875d31-b3b7-9a13-28ae-2ef5bffb740c</id>
<updated>2009-06-23T15:50:59+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines rating from customer: 5.0 out of 5: Excellent.  Comments from customer: This solved all our problems with one phone call!]]></summary>
</entry>
<entry>
<title>Northwest Airlines customer service tip from bosuka</title>
<link href="http://gethuman.com/Northwest_Airlines/customer-tip_149.html" ></link>
<id>urn:uuid:af85ef26-2acd-b074-7ae4-78de6165a7ae</id>
<updated>2009-05-09T11:53:08+00:00</updated>
<summary type="html" ><![CDATA[Northwest Airlines tip: My daughter was flying home from college taking a flight from Portland Oregon. She checked 2 bags and pre-paid for both of them. Her one bag was 10 pounds over the limit so they held her up and forced her to pay $90 overage fee. The original ticket price was $160 add $15 for first bag and $25 for second bag plus an additional charge of $90 you have a total of $290, $130 of which is for luggage...Think we will ever fly Northwestern/Delta again??? Ripping off an 18 year-old college student, 3000 miles from home....nice huh!]]></summary>
</entry>
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