http://gethuman.com/NetFlix/news_557/rss http://gethuman.com/NetFlix/news_557/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/28596/ Wed, 16 May 2012 12:54:51 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/28201/ Tue, 08 May 2012 20:02:55 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/27791/ Wed, 02 May 2012 02:45:34 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/27445/ Thu, 26 Apr 2012 15:24:27 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/27435/ Thu, 26 Apr 2012 11:43:36 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/27288/ Mon, 23 Apr 2012 22:03:16 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/25867/ Sat, 31 Mar 2012 22:10:44 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/24703/ Fri, 09 Mar 2012 01:28:16 +0000 http://gethuman.com/blog/Netflix__Oh_How_The_Mighty_Have_Fallen_315.html Tue, 21 Feb 2012 17:11:19 +0000
Rounding out the top 5 of companies that experienced the largest fall in terms of customer satisfaction were Walmart (#2), Barnes and Noble (#3), Walgreen (#4) and Expedia (#5). Some of these companies are regularly regarded as having some of the stronger customer service departments in any sector, so it's interesting to see a fall from grace for many of these companies. What it proves is last year was a monumental shift in customer service. With more empowered customers taking to Twitter, Facebook and other social media outlets, customers could more easily take aim at some of the larger culprits, often so much so that companies were forced to cancel disastrous initiatives due to public outcry. Companies that were once thought of as untouchable or even too cocky to even listen to the customer base were put on notice that not only is bad customer service not going to be tolerated, but customers actually now have a means to voice their concerns and affect company'ss bottom lines. With more companies taking to social media, it will be interesting to see what happens in the coming year as we wait to see whether companies such as Netflix and Walmart are able to regain their once strong positions in the customer service sector. If you want to see more of the ACSI report, specifically which companies fell the most click here. ]]> http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/23285/ Sat, 14 Jan 2012 00:32:54 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/23087/ Fri, 06 Jan 2012 15:56:31 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/23086/ Fri, 06 Jan 2012 15:56:25 +0000 http://gethuman.com/blog/NetFlix__We_Didn_t_Think_THAT_Would_Happen_286.html Tue, 18 Oct 2011 20:41:53 +0000
How many times have you heard me talk about how if you aren't happy with the service you are getting from a company, then take your business elsewhere. Hit the company where it hurts the most, in the bottom line. 100 times? 200 times? Ok, you get the point. Well I know a lot of you think that you're contribution to the companies revenue probably won't have an impact on the bottom line. Well think again. Look last week what happened to NetFlix when it announced that it would be increasing prices on it's customers. The company reached it's tipping point with it's consumer base, and thousands of customers ended their contracts with NetFlix, and the stock dropped from over $200 to $116. Boom! Right in the kisser. The outpouring of rage from customers was so strong that the CEO issued an apology and went back to the old pricing model. Looks like NetFlix is learning the hard way. Don't think it's true? Go pull up a stock chart of NFLX.

So next time you are thinking about sticking with a company that's treating you poorly because in the grand scheme of things it's really not going to matter to the company whether you are a customer or not, think again. You do have the choice where you do business. The company should treat you with respect and quality service. You can make a difference. Just look at NetFlix. Are you listening Bank of America?

For more on the impact at Netflix, and for an interesting perspective on the situation, click here. ]]> http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/20688/ Fri, 14 Oct 2011 18:58:07 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/20133/ Tue, 27 Sep 2011 18:30:37 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/19770/ Fri, 16 Sep 2011 15:47:05 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/NetFlix/18654/ Wed, 17 Aug 2011 12:18:41 +0000