http://gethuman.com/NetFlix/news_557/rss http://gethuman.com/NetFlix/news_557/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/NetFlix/customer-review_23285.html Sat, 14 Jan 2012 00:32:54 +0000 http://gethuman.com/NetFlix/customer-review_23087.html Fri, 06 Jan 2012 15:56:31 +0000 http://gethuman.com/NetFlix/customer-review_23086.html Fri, 06 Jan 2012 15:56:25 +0000 http://gethuman.com/blog/NetFlix__We_Didn_t_Think_THAT_Would_Happen_286.html Tue, 18 Oct 2011 20:41:53 +0000
How many times have you heard me talk about how if you aren't happy with the service you are getting from a company, then take your business elsewhere. Hit the company where it hurts the most, in the bottom line. 100 times? 200 times? Ok, you get the point. Well I know a lot of you think that you're contribution to the companies revenue probably won't have an impact on the bottom line. Well think again. Look last week what happened to NetFlix when it announced that it would be increasing prices on it's customers. The company reached it's tipping point with it's consumer base, and thousands of customers ended their contracts with NetFlix, and the stock dropped from over $200 to $116. Boom! Right in the kisser. The outpouring of rage from customers was so strong that the CEO issued an apology and went back to the old pricing model. Looks like NetFlix is learning the hard way. Don't think it's true? Go pull up a stock chart of NFLX.

So next time you are thinking about sticking with a company that's treating you poorly because in the grand scheme of things it's really not going to matter to the company whether you are a customer or not, think again. You do have the choice where you do business. The company should treat you with respect and quality service. You can make a difference. Just look at NetFlix. Are you listening Bank of America?

For more on the impact at Netflix, and for an interesting perspective on the situation, click here. ]]> http://gethuman.com/NetFlix/customer-review_20688.html Fri, 14 Oct 2011 18:58:07 +0000 http://gethuman.com/NetFlix/customer-review_20133.html Tue, 27 Sep 2011 18:30:37 +0000 http://gethuman.com/NetFlix/customer-review_19770.html Fri, 16 Sep 2011 15:47:05 +0000 http://gethuman.com/NetFlix/customer-review_18654.html Wed, 17 Aug 2011 12:18:41 +0000 http://gethuman.com/NetFlix/customer-review_17522.html Mon, 18 Jul 2011 02:55:49 +0000 http://gethuman.com/NetFlix/customer-review_17521.html Mon, 18 Jul 2011 02:54:57 +0000 http://gethuman.com/NetFlix/customer-review_17357.html Wed, 13 Jul 2011 18:53:07 +0000 http://gethuman.com/NetFlix/customer-review_16942.html Thu, 30 Jun 2011 20:08:42 +0000 http://gethuman.com/NetFlix/customer-review_16447.html Fri, 17 Jun 2011 15:34:44 +0000 http://gethuman.com/NetFlix/customer-review_16433.html Thu, 16 Jun 2011 23:26:38 +0000 http://gethuman.com/NetFlix/customer-review_16298.html Tue, 14 Jun 2011 05:09:35 +0000 http://gethuman.com/NetFlix/customer-review_14165.html Wed, 30 Mar 2011 23:32:37 +0000