urn:uuid:aef3b32d-a3da-cc91-a2e4-20934f275a4b http://gethuman.com/Microsoft_Product_Support/news_1113/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:c7eaf62d-c46f-4bbe-2bff-5e78d140ca91 2010-03-05T16:20:31+00:00

Microsoft Product Support re-released a patch intended to help those PC users who have been suffering from the dreaded Blue Screen of Death. Microsoft Product Support previously released the patch in February, but quickly had to pull the patch after users who installed the patch were no longer able to start their machines. Titled MS10-015, Microsoft Product Support has included the newest patch in it's Automatic Update, and it includes a detetction logic to determine whether the patch needs to be installed, then installs it for infected users. It's still not clear whether Microsoft Product Support was actually concerned about the bug affecting it's customers, or if they were inspired by Avatar...

Follow the link for more news on the newest patch release, as well as related links to the patch for the Alureon rootkit. ]]>

urn:uuid:f6a2368a-4888-ceb3-b136-8d4daea85179 2010-03-03T18:44:58+00:00

urn:uuid:732f35f3-8440-dc28-6007-b5cb9fe647dc 2009-11-18T16:55:01+00:00

Microsoft are starting to embrace social media outlets such as Twitter and Facebook to improve customer service. Microsoft has over 3500 followers of Windows 7 on Twitter and is looking to ramp up support in order to help customers with their ongoing questions surrounding the launch of Windows 7. While the company admits that "solving a technical issue in 140 characters is tough" it only proves that voices like those expressed here at GetHuman.com are being heard loud and clear and companies can no longer ignore them.

Read more here]]>

urn:uuid:c184bfd0-18ee-3bfa-2afe-0851b312dd02 2009-10-30T15:11:11+00:00

GetHuman.com, Microsoft has launched a new online support service with the launch of Windows 7. Windows 7 will now include online forums, "Fix its", as well as automated diagnostics that will allow customers to bypass traditional live support via telephone. Microsoft has taken the first step in listening to customers and is increasingly trying to increase customer support through non-traditional avenues.

Read more here ]]>

urn:uuid:f5fb4492-ca87-3288-2d64-1d479f2c3f6c 2009-10-06T19:54:28+00:00