urn:uuid:aef3b32d-a3da-cc91-a2e4-20934f275a4b http://gethuman.com/Microsoft_Product_Support/news_1113/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:bf99640a-bea4-259f-e2c4-b117fb19bd61 2012-01-27T19:28:29+00:00

urn:uuid:0b66b7cb-135f-6e03-ab7f-a6ddbc9f9b39 2012-01-10T20:39:37+00:00

urn:uuid:646dae6e-4558-063a-9546-d84c8b125afc 2011-10-27T20:21:31+00:00

urn:uuid:8f3e36d1-fed6-078d-9fc4-3df957c8afd8 2011-07-20T17:15:32+00:00

urn:uuid:adfe2ff2-181b-3e2f-6fcd-f558042ade4d 2011-01-18T15:25:07+00:00

urn:uuid:47c014ed-b1ff-c707-e3f8-6dc6bf1e1205 2011-01-15T22:01:44+00:00

urn:uuid:d5f2b0a2-0b68-6c12-5dce-7a7215bf28c3 2011-01-11T07:28:56+00:00

urn:uuid:a7201b93-c469-9615-4f39-bc75a9f3f5b4 2010-11-14T14:33:55+00:00

urn:uuid:4952e46d-71b9-da21-2726-87ca9aa8c38d 2010-08-17T16:22:52+00:00

urn:uuid:590e5d7a-9986-fc36-c9bc-c347075ba671 2010-06-29T15:08:51+00:00

Microsoft Product Support took a shot at Google yesterday, Microsoft Product Support claiming it provides better product support than Google's online applications site. The argument essentially boils down to Microsoft Product Support claiming the company easily be reached by phone, online support, as well as through various deployment technologies for enterprises, while also claiming Google is hardly accessible, and is only reachable for paying customers. No matter which side of the argument you fall on, the end result means one thing, better customer service.

Unlike in the past when we have used this space to argue against consolidation as it means worse customer service for us all, now we have the opposite. Quite simply, competition means each company has to focus on providing the best overall experience to the customer as there's an increased chance the customer will switch services. It also works out nicely that the two company's mentioned are engaged in a high stakes game of poker, as there are billions of dollars at stake as the argument essentially revolves around Microsoft's main source of revenue, Office 2010. Google is desperately trying to take market share away from it's chief competitor, so look for the company to respond with better customer service, and a better overall customer experience. With no imminent ending in site, look for the company's to continue to try and one up each other in the coming months, but most of all, let us know if you notice a better cheat, or have a particularly good or bad experience with either company.

For more on the battle that is brewing between these two tech giants, Click Here. ]]>

urn:uuid:1952d33e-4a2b-4a11-0c0a-bd1ec7271b70 2010-06-09T21:46:19+00:00

urn:uuid:95615142-5565-419a-11d7-b639be2b20cd 2010-05-19T23:09:39+00:00

urn:uuid:a86ac689-1fbf-e376-0f55-48d1f9b7774e 2010-05-13T18:40:59+00:00

Microsoft Office fans out there, there's a new version of the product being released today. In an effort to make the transition from older versions of the popular Office line easier, Microsoft has had 8 million users testing the product ahead of time, three times the amount of users that tested the previous versions. Microsoft has stated they want to encourage customer adaption to the newest version, and thus has increased customer testing, in an effort to improve customer service once the product is launched.

The newest Office installment will have a very Google-ish feel to it as it will have web based versions of Excel and Word, and will allow users to share and edit files online. The latest offering is also launched with the intention of taking market share back from Google which has enjoyed recent success with it's web based applications.

Remember when new Microsoft product launches were all the rage and press would talk about them for weeks on end? It seems those days have passed since the inception of Google and it's successful web applications, but this can only be seen as a positive for all of you Office users. With so many people testing the software before the release, one has to assume the glitches will be worked out, thus decreasing the need for users to call the customer support line. Alternatively, while it feels like Microsoft is always a step or two behind it's competitors, with the refinements in their project release process what they are now, one can only hope we will see better products in the future.

For more about the Office launch as well as other specifics of what the new product will include, click this link. ]]>

urn:uuid:cf6cf59b-6d7d-ab6f-ebcd-451b9b4e847e 2010-03-11T00:55:02+00:00

urn:uuid:c7eaf62d-c46f-4bbe-2bff-5e78d140ca91 2010-03-05T16:20:31+00:00

Microsoft Product Support re-released a patch intended to help those PC users who have been suffering from the dreaded Blue Screen of Death. Microsoft Product Support previously released the patch in February, but quickly had to pull the patch after users who installed the patch were no longer able to start their machines. Titled MS10-015, Microsoft Product Support has included the newest patch in it's Automatic Update, and it includes a detetction logic to determine whether the patch needs to be installed, then installs it for infected users. It's still not clear whether Microsoft Product Support was actually concerned about the bug affecting it's customers, or if they were inspired by Avatar...

Follow the link for more news on the newest patch release, as well as related links to the patch for the Alureon rootkit. ]]>

urn:uuid:f6a2368a-4888-ceb3-b136-8d4daea85179 2010-03-03T18:44:58+00:00

urn:uuid:732f35f3-8440-dc28-6007-b5cb9fe647dc 2009-11-18T16:55:01+00:00

Microsoft are starting to embrace social media outlets such as Twitter and Facebook to improve customer service. Microsoft has over 3500 followers of Windows 7 on Twitter and is looking to ramp up support in order to help customers with their ongoing questions surrounding the launch of Windows 7. While the company admits that "solving a technical issue in 140 characters is tough" it only proves that voices like those expressed here at GetHuman.com are being heard loud and clear and companies can no longer ignore them.

Read more here]]>

urn:uuid:c184bfd0-18ee-3bfa-2afe-0851b312dd02 2009-10-30T15:11:11+00:00

GetHuman.com, Microsoft has launched a new online support service with the launch of Windows 7. Windows 7 will now include online forums, "Fix its", as well as automated diagnostics that will allow customers to bypass traditional live support via telephone. Microsoft has taken the first step in listening to customers and is increasingly trying to increase customer support through non-traditional avenues.

Read more here ]]>

urn:uuid:f5fb4492-ca87-3288-2d64-1d479f2c3f6c 2009-10-06T19:54:28+00:00