<?xml version="1.0" encoding="utf-8"?>
<feed xmlns="http://www.w3.org/2005/Atom">
<title>Metro PCS customer reviews, customer service news, stories, tips, and ratings</title>
<link href="http://gethuman.com/Metro_PCS/news_527/atom" ></link>
<id>urn:uuid:7532a0f2-3a85-b53c-4e3d-9e2f45fa516f</id>
<description type="html" ><![CDATA[What customers are saying about Metro PCS customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
<image><title>Metro PCS customer reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/Metro_PCS/news_527/atom</link>
<url>http://gethuman.com/images/gethuman-hands50.gif</url>
</image>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3817.html" ></link>
<id>urn:uuid:389de9e0-cfd8-c855-a242-5315bf137c18</id>
<updated>2010-03-07T06:07:48+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 5.0 out of 5: Excellent.  Comments from customer: thanks gethuman]]></summary>
</entry>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3567.html" ></link>
<id>urn:uuid:7ddab442-b625-b340-adc2-630d1b93b9da</id>
<updated>2010-02-24T22:09:23+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: SALES PERSON SAID I COULD COVERAGE IN PADUCAH KY AND I CAN'T NOT MAKE A CALL OR GET ONE. I AM UPSET BECAUSE I NEED MY PHONE FOR MY BUSINESS CALLS. I AM HERE BECAUSE MY SISTER IS DYING OF CANCER. I HAD TO GO OUT AND PURCHASE ANOTHER PHONE TO CHECK ON MY PCS PHONE IN DALLAS FOR MY BUSINESS CALLS]]></summary>
</entry>
<entry>
<title>Metro PCS customer service tip from Ina</title>
<link href="http://gethuman.com/Metro_PCS/customer-tip_1169.html" ></link>
<id>urn:uuid:22a01e61-606e-345b-bd20-229ebb2183d3</id>
<updated>2010-02-24T07:14:59+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS tip: My saga with METRO PCS can be followed on my yahoo blog, I urge you to check it out and subscribe to it.
My post here on gethuman is tagged as anonymous on 20 FEB, and I posted again on 23 FEB, tagged as Ina, but hasn't filtered through yet.  Rather than posting to a dozen sites, I will continue this on yahoo blog.
 
http://profiles.yahoo.com/blog/NAZPIYYJR7Q345W6EA54JM46U4?eid=yzQk8QtknntQVN58Nkvour.PKd4YH10iEfY3LK1hlyn9xPlMUQ

These tidbits may pique your interest;

1) I had the ear of MRS METRO PCS PRESIDENT and CEO, which resulted in being called by me being called (HELLO HELLO HELLO) by a regional Senior level representative and subsequent emailings back and forth.

2)I have contacted the editor at Business Week online to share the entire story with in response to an article that they posted online in July about Metro's customer satisfaction ranking falling asking for readers to share their experience.



]]></summary>
</entry>
<entry>
<title>Metro PCS review by David</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3539.html" ></link>
<id>urn:uuid:4b281754-562e-cc39-dc45-412235a6c18a</id>
<updated>2010-02-23T23:40:33+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Actually I have attemped to contact a service rep on at leat 8 occasions. Only two attempts were successful. However, both reps were unable to correct the problem. In fact, thay admitted that there are no weekly or monthly meeting to gather feedback from the field, and no one evaluates customer call patterns. Further, there is no direct communication from the field to management.

There business model appears to be deliberate. That is, after going public, PCS worked out a deal to rent bandwidth from Versions network. At this time, PCS is signing new customers that have left former services such as Sprint and Att. There no contract plan is actractive, but as a corporatiion PCS is operating on thin margins and is still loosing money. Currently, for for every frustrated customer that PCS looses, ten more new customers are signing up for their service. So you see, PCS really does not care how poor their customer service is. In fact, the fewer phone reps they hire, the more profitable the c]]></summary>
</entry>
<entry>
<title>Metro PCS customer service tip from Ina (previously, unintentionally-- anonymous)</title>
<link href="http://gethuman.com/Metro_PCS/customer-tip_1162.html" ></link>
<id>urn:uuid:e059f676-f28b-9b12-4fb6-0bda69d5b4ce</id>
<updated>2010-02-23T16:37:26+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS tip: The real problem is that if a customer has a square peg issue that doesn't fit neatly into the round hole system for resolution, you are in for a mega frustrating experience.
The circularity of the automated system will make you feel like a dog chasing it's tail.  To get a live representative on the line is truly a test of one's patience and tolerance.  The call may be disconnected by the system or an agent too. 
Many of the agents, whether it be at a dealer, corporate store (this adds to confusion and difficulty) or on the phone are misinformed or have no authority to deal with square peg issues.  The corporate HQ phone number just feeds into the automated system as well.

Forget Undercover Boss, the cadre of the upper eshcelon elite should try out being a customer with a square peg issue and use the sytem they have in place to get resolution.

I posted (double post, my apologies) METRO PCS SHAME ON YOU here the other day as well as facebook, my yahoo blog and not stopping there.  For updates to this saga you can go here:
http://profiles.yahoo.com/blog/NAZPIYYJR7Q345W6EA54JM46U4?eid=yzQk8QtknntQVN58Nkvour.PKd4YH10iEfY3LK1hlyn9xPlMUQ

Use of the cs email address for contact listed on gethuman will result in the postmaster returning it as undeliverable.

You can google Metro PCS BBB Dallas  and get corporate address, phone and fax #, as well as the names and titles of the coporate bigwigs.  I would try (lowercase) first initial, no space, last name @metropcs.com as a means to contact them or first name, dot, last name @metropcs.com. 

Remember that if you yell, fling expletives or otherwise act in a manner that would embarrass your mother, then don't be surprised if you aren't taken seriously.  The consumer has to take some responsibility for understanding the terms of the plan they choose, warranties, etc, as well as asking pertinent questions before they accept any agreement and sign the contract.  
I don't have a degree in business or marketing, my degree wasn't conferred by an elitist school that affords me the contacts and resources that are inherent in that arena, nor do I have expertise as a tactician-- but it seems that Metro PCS targets a niche market without considering the secondary market that could, if they were attentive, bring in HUGE revenue steadily.  However, by having a system and protocols in place that are alienating to the consumer, they will see that the people who make up that secondary market leave in droves, never to return, do what I am doing by getting my satisfaction out there via the net.

There is a Business Week report from 07/09 that speaks to Metro's fall in user satisfaction rankings:

http://www.businessweek.com/the_thread/techbeat/archives/2009/07/metropcs_falls.html

I am keeping a file of all my posts (gotta love copy and paste, save to desktop) to document my odessey, keeping record so I can easily pass it along. What businesses have to understand is that what is posted online does not simply go away and has an incredibly broad reach. Ultimately I will present this documentation, complete with the url links to the cadre of elite by fax, email, snail mail.  Like I said, I won't have to raise my voice to be heard.

I am borrowing transferrable military tactics to do battle and sharing with you.  Your tuition cost is free.

****Update****
Just as I was copying and pasting this post as part of my records of documentation, I was called by the regional Sr. Customer Service Operations Representative with Metro PCS.
It was a good and satisfactory conversation, I read to him what I wrote here, apprised him of my other postings. I spoke with him about customer service, the metro calling card, getting information to the dealers, corporate stores filtered down such that everybody is on the smae page, and broad ideas for improving the user friendliness of their website. I will be emailing it all to him to forward up the chain of command. He assured me that he would contact me at a later date to update me on how my ideas were received, if and what changes will be implemented.

Should that occur, of course, I will post the update as well.


]]></summary>
</entry>
<entry>
<title>Metro PCS customer service tip from pissaunt</title>
<link href="http://gethuman.com/Metro_PCS/customer-tip_1161.html" ></link>
<id>urn:uuid:ee3ab362-962e-7ab4-bd54-d603e956b7ce</id>
<updated>2010-02-23T05:50:40+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS tip: A year and a half I got Metro PC service. My sister and I were quite pleased at that time. The customer service was based in the Midwest. But I lost my job and discontinued service.
I recently got a job and decided to start the service again.
I have since found out they have international (India etc. just like TRAC Phone)customer service and it is for SH*T!!!!
I paid all money on my card to start it up it has been two weeks and they have stopped service once again.
The customer service  (if that what they call it in India) would like to have my credit card number to bill me again, you what Metro????!!!! You can stick your Metro up you're round brown,corn and peanut hole. I will go eleswhere or maybe continue without the phone and save 600 dollars a year.]]></summary>
</entry>
<entry>
<title>Metro PCS review by don8080</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3491.html" ></link>
<id>urn:uuid:607629ad-5425-a6d7-191b-7b74d21b2326</id>
<updated>2010-02-22T17:40:49+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 4.0 out of 5: Good.  Comments from customer: At this number, they handled a billing error that prevented the main number from letting me through to a human.]]></summary>
</entry>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3467.html" ></link>
<id>urn:uuid:7b6faab1-0db9-82f2-0bf5-95de9d24ec4e</id>
<updated>2010-02-20T05:04:34+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 3.0 out of 5: Average.  Comments from customer: It's not the customer service people with whom I have issue, it is the corporate protocols and lack of proper training and/or authority given to their representatives to serve the customer in a satisfactory manner that I find putridly unacceptable.]]></summary>
</entry>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3420.html" ></link>
<id>urn:uuid:30eb160c-0457-4948-652d-3e3371429978</id>
<updated>2010-02-17T05:10:36+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 3.0 out of 5: Average.  Comments from customer: I tried to change my plan and was asking questions about a more expensive plan but the agent either had no clue as to what I was asking him or there was a language barrier being that this call center was in another country. They lost a customer because of this transaction. ]]></summary>
</entry>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3417.html" ></link>
<id>urn:uuid:06632605-dcce-45a2-d3ff-8d2c28dea0da</id>
<updated>2010-02-16T23:55:53+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: i couldnt understand him he was foreign]]></summary>
</entry>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3407.html" ></link>
<id>urn:uuid:092f10d5-a8ca-a503-3b54-793dd45b32c7</id>
<updated>2010-02-16T19:12:30+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I am so dispappointed whith this company.  I have been trying to activate my phone for a week now. They loose my accoung then tell my security code is invalid.  No one seems to know what they are doing in customer service department!!!!]]></summary>
</entry>
<entry>
<title>Metro PCS customer service tip from a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-tip_1071.html" ></link>
<id>urn:uuid:e54af931-bc77-ccde-73aa-11fb7dbb3e13</id>
<updated>2010-02-04T19:15:28+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS tip: YOUR CUSTOMER SERVICE SUCKS BIG TIME.  YOUR AUTOMATED SERVICE WILL NOT LET YOU TALK TO A LIVE AGENT WHICH MAKES THIS VERY ANNOYING.  IT'S IMPOSSIBLE TO DEAL WITH TIT!!!! I WILL DEFINETELY TAKE MY WHOLE FAMILY OUT OF METRO PCS.  YOU ASRE DEFINETELY NOT THE ONLY PHONE COMPANY IN TOWN. I EVEN TRIED TO CHAT WITH A LIVE PERSON AND YOU DON'T HAVE ACCESS TO THAT EITHER.  SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111]]></summary>
</entry>
<entry>
<title>Metro PCS review by momof3boys</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3081.html" ></link>
<id>urn:uuid:e14b9918-97c7-ddf1-ffad-ac3f72fb8ebf</id>
<updated>2010-01-28T00:16:47+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: they suck!]]></summary>
</entry>
<entry>
<title>Metro PCS review by a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_3057.html" ></link>
<id>urn:uuid:62b860ad-0eab-5425-2ee9-4cdf9fcaffc0</id>
<updated>2010-01-26T06:13:35+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I called @10:49, after waiting 10 min, call dropped. Called 10:59, 3 hang ups trying to access.  11:15, wouldn't transfer.  11:22 reached no one. 11:57. finally resched rep tat could not/would not answer my questions.  No supervisor available.  

I was only trying to find out why I was paying $54.00+ for unlimited calls and texting only, when they're offering $40.00 for unlimited nationwide calls, unlimited texting and WEB!  I spoke to an agent who could not explain a thing to me. 

Here's the "good news"  After I pay my $54.00 bill, I can call and request they change my plan to the $40.00 one.  Think that will happen?--Really?]]></summary>
</entry>
<entry>
<title>Metro PCS review by mailnurse1995</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_2883.html" ></link>
<id>urn:uuid:eb335457-8423-f678-919b-767181101745</id>
<updated>2010-01-11T23:12:32+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: followed the directions to not say or do anything and it hung up on me]]></summary>
</entry>
<entry>
<title>Metro PCS review by Robert Landon, Stockton Ca</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_2767.html" ></link>
<id>urn:uuid:108553d9-336c-ddaa-d6b7-fb19a45c9787</id>
<updated>2010-01-05T17:32:06+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I have been with METRO PCS for over 5 years when they first started they did not have good customer service, Now 5 years later it is the best customer service I have has compared to any other Major Carrier I have ever had, for unlimited at this price Excellent I will never go back to a national brand cell phone Co.]]></summary>
</entry>
<entry>
<title>Metro PCS review by WebStudioPressDOTcom</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_2582.html" ></link>
<id>urn:uuid:6a45c321-3c2c-c182-4665-4672b3c63c7b</id>
<updated>2009-12-22T13:52:24+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 3.0 out of 5: Average.  Comments from customer: I really hate METRO PCS CS it sucks because they make it so hard to get to the tech support department. I'm a computer geek and most of the time the questions I have are for tech sup, not for the regular CS person. I switched to Boost Mobile and I love the service and their CS. I just came back to METRO PCS because I need their Samsung Code cell phone for my business, but if I could I stay away from METRO PCS.
Ed Silva
http://www.webstudiopress.com/]]></summary>
</entry>
<entry>
<title>Metro PCS review by I hate metro PCS</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_2455.html" ></link>
<id>urn:uuid:18ace101-52c4-8192-7160-a5235b15c1fa</id>
<updated>2009-12-15T04:03:16+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Wait wait wait then call gets dropped.  Stupid menu made for you to have to go the the store.  had to go to the store and wait half an hour there .  Metro PCS customer service sucks!]]></summary>
</entry>
<entry>
<title>Metro PCS review by checker5</title>
<link href="http://gethuman.com/Metro_PCS/customer-review_2169.html" ></link>
<id>urn:uuid:b38c3a59-8c9e-7d06-ecee-5683c565c750</id>
<updated>2009-11-25T01:58:28+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS rating from customer: 5.0 out of 5: Excellent.  Comments from customer: It's true, don'y press or say anything, ignoring all messages.  After repeating a few times, you'll be directly transferred to an agent.  Thanks, gethuman.com!]]></summary>
</entry>
<entry>
<title>Metro PCS customer service tip from a gethuman user</title>
<link href="http://gethuman.com/Metro_PCS/customer-tip_388.html" ></link>
<id>urn:uuid:657fdcfb-984c-8a66-8f1d-2ee02bb2d900</id>
<updated>2009-07-17T00:37:25+00:00</updated>
<summary type="html" ><![CDATA[Metro PCS tip: I do like metro however I really can't deal with those customer service people because the service is really terrible also as concern signal is worth you can't even plan to do a serious conversation in metro phone because the communication always break down]]></summary>
</entry>
</feed>