Juniper Bank (Mastercard) Customer Review - Highly Frustrated

 by Highly Frustrated - 1 year ago

“This is the most horrible service I've ever experienced. I've tried to resolve a balance on my deceased father-in-laws account with no success. I called 6 times in 45 minutes each time to be transferred to a number that did nothing but give a static sound and eventually go dead. I even asked for the number to which I was being transferred and tried to call the number myself reaching the same outcome as when transferred. I get the impression these "so called" Customer Support Specialists are transferring me to keep from having to deal with the situation. During one call I asked to speak to a supervisor and was apparently transferred to that same out of space number because the phone just went dead after a couple of minutes. If your interested in a credit card company that has good customer relations and good customer support, consider your choices wisely.”

• Overall Quality
  
• Communication
  
• Waited
  1 min
• While Trying
  888-232-0780   Learn more