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urn:uuid:b5828130-cd26-09e7-90ac-903aaba51554 2010-12-29T15:45:01+00:00

JetBlue Airways or any other airline in the northeast, but yelling at the agents isn't going to get you anywhere. That is, when you finally get through. This is one of those rare occasions where there companies simply can't do more than give their best effort right now. Yes, you want to get home. Yes, it sucks sitting in an airplane all day waiting for a gate to open, but it's as much the airports fault as it is the airline. While I'm not advocating the airline industry, an industry that has faced razor-thin margins and as a result has been cutting costs in recent years, I'm just saying, what else can they do? There are thousands of people trying to call the same number all day long. There just isn't enough capacity to handle the volume. Companies are doing all they can and in some cases, have hired workers to answer phones from home, but putting hundreds of new phone lines in isn't an option. So please people, just be patient. We've all been there before and it sucks having to wait, or having the phone disconnected, but these are extreme circumstances. Many of the streets in the Northeast are still covered in snow or are un-driveable. People's cars are under two feet of snow. That's just the way it is, but do you really think the airlines are hanging up on you on purpose or deliberatley not answering your call?

When things go back to normal, we'd like to hear from some of you that have had positive experiences during these tough times, and not just "phone disconnected - unacceptable". That doesn't help solve the problem. Be patient, and please let us know what worked and what didn't so we can pass along this sage advice to our fellow GetHumaners.

For more on this, click here and good luck, and safe travels. ]]>

urn:uuid:371c57b3-2119-aa30-40bd-de7b97de0098 2010-12-29T08:46:08+00:00

urn:uuid:86dbd2e4-11d0-6503-676c-8999a32f79af 2010-02-01T21:40:49+00:00

JetBlue Airways transferred to a new booking system. While getting used to the new system JetBlue Airways asked that domestic customers show up two hours before their flight time and three hours for international customers. David ( yes, the same David from our last JetBlue post) was in a domestic line and had this to say;

"So I got to the airport (Orlando International) two hours early and stood in line. Predictably, it was moving slowly. It was made a little better by the JetBlue rep handing out free water bottles to people in line...Someone from JetBlue Airways came over and made an announcement to the people in line. He was giving away free tickets to anywhere JetBlue flies. The first free tickets would go to anyone whose birthday is today. It was nobody's birthday. Then he moved on to trivia: free tickets for anyone who knows where JetBlue's original destinations were...the same JetBlue guy...stood up midway through the flight and announced that he had more free tickets to give away. It was nobody's birthday on my flight, so he moved on to trivia. The first question was: What are the names of all three flight attendants, plus the pilot and co-pilot"

It turns out that this JetBlue Guy is David Clark, JetBlue's official "Chief People Officer". Keep Gethuman updated on any other JetBlue experiences with the Chief People Officer ]]>

urn:uuid:5e510562-dc5c-ab35-bb5d-3d1e10f669d2 2010-01-28T21:20:52+00:00

Cool Ideas, while at JFK Airport, waiting for his departure, he put his sunglasses down. He forgot to pick them up when boarding the plane. He Tweeted about it and to his surprise someone at JetBlue Airways saw it and investigated for him. Sadly, the JetBlue Airways employee didn't find the sunglasses, but did go look for them and then sent someone to Friedman's gate to give him an update.

Have you had any JetBlue Airways experiences using Twitter? About once a week Gethuman receives a report that JetBlue Airways has quickly responded to Tweets directed towards or about the airline. ]]>

urn:uuid:24a5c739-9b8a-3e81-1482-fc70cb26e901 2009-10-13T23:51:04+00:00

JetBlue Airways have hired a team of 10, and Southwest Airlines a team of 7 - just to patrol social networking sites to interact with customers.

Not surprisingly, both carriers already rank highly in customer satisfaction surveys. Southwest Airlines scored the highest with passengers for overall satisfaction in a study done recently at the University of Michigan. JetBlue Airways already has over 1 million followers on Twitter. Talk about building a fan base.

This is not to say that other carriers aren't also trying to find ways to connect with customers via social media platforms. American Airlines has posted discounted fares and other enticing offers on its Facebook page. But there have not been any large advances toward using social networking sites to offer customer support. At least not yet.

Read more from the Associated Press on Google hosted news ]]>