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<title>JCPenney.com customer reviews, customer service news, stories, tips, and ratings</title>
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<description type="html" ><![CDATA[What customers are saying about JCPenney.com customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<entry>
<title>JCPenney.com review by kierra</title>
<link href="http://gethuman.com/JCPenney_com/customer-review_3411.html" ></link>
<id>urn:uuid:82c67d65-0a82-d05c-2ab7-21084ddeb11d</id>
<updated>2010-02-16T20:59:31+00:00</updated>
<summary type="html" ><![CDATA[JCPenney.com rating from customer: 5.0 out of 5: Excellent.  Comments from customer: it was good but the women didnt understand me ]]></summary>
</entry>
<entry>
<title>JCPenney.com review by Paul</title>
<link href="http://gethuman.com/JCPenney_com/customer-review_2648.html" ></link>
<id>urn:uuid:6e483db0-e807-0ad4-f808-a10f6e3549b0</id>
<updated>2009-12-28T18:08:22+00:00</updated>
<summary type="html" ><![CDATA[JCPenney.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Cut off 3 times.  Moved around alot.  Really took me about an hour total time to get things straighten around. Found out from the second to last person I spoke to that the number from the Fraud Department is 866.266.0878.]]></summary>
</entry>
<entry>
<title>JCPenney.com customer service tip from a gethuman user</title>
<link href="http://gethuman.com/JCPenney_com/customer-tip_766.html" ></link>
<id>urn:uuid:dea9e61d-fba0-7fc2-d3b1-fe73e037156f</id>
<updated>2009-10-30T18:42:17+00:00</updated>
<summary type="html" ><![CDATA[JCPenney.com tip: I recently placed an order through the internet and for some reason when it was shipped, the usps returned it. No notification from penney's or usps as to why.  A customer service rep. called me and asked if I would like to reorder so I said yes and guess what?  I still never recieved my items.  I called sometime later and was told there was no order showing for me.  What is going on?

Ronald Collare]]></summary>
</entry>
<entry>
<title>JCPenney.com customer service tip from changa</title>
<link href="http://gethuman.com/JCPenney_com/customer-tip_637.html" ></link>
<id>urn:uuid:345ca9c4-9825-b703-2ed5-4829e52d0233</id>
<updated>2009-09-19T03:52:09+00:00</updated>
<summary type="html" ><![CDATA[JCPenney.com tip: I haven't gone to Jcpenney's too often lately, because it seems like the quality of the cloth that is being accepted for the garments is inferior.  Inferior in many aspects such as color, thread count, and cut are very poor.  Please have the buyer rethink what is being bought for the womens dept. ]]></summary>
</entry>
<entry>
<title>JCPenney.com customer service tip from Jerzpeg</title>
<link href="http://gethuman.com/JCPenney_com/customer-tip_302.html" ></link>
<id>urn:uuid:2f159d61-ce17-309c-ec23-4847fdc85e7c</id>
<updated>2009-06-18T20:36:33+00:00</updated>
<summary type="html" ><![CDATA[JCPenney.com tip: I have been trying to clean this matter back in 2008, someone used my SSI# and used my account with out my knowledge, ran the bill up to $5.064.I have been receiving calls from an collection agency, that will not work with me. I told them this is identy theift. They can not give me the address or phone # to call JCPenny's and talk to a person there.I am trying to get some form of paper work to fill out a fraud report with our local police Dept.They gave me an address of the person who used it but no name. My credit has been ruined by this matter. I am trying to work with JCPenny to clear this matter up.But without any help from your company Iam unable to do so.
I would appreciate any help you can offer me regarding this matter.]]></summary>
</entry>
<entry>
<title>JCPenney.com customer service tip from GrandmaF</title>
<link href="http://gethuman.com/JCPenney_com/customer-tip_74.html" ></link>
<id>urn:uuid:4bdf528f-b9cd-a763-5da7-0f5d4c5e1a24</id>
<updated>2009-04-22T14:00:41+00:00</updated>
<summary type="html" ><![CDATA[JCPenney.com tip: We fell for the "companion airline ticket" promotion back in November 2008. Not only did I make a qualifying purchase in the store, but my daughter opened up an account and charged items just for the benefits of the promotion.  It is now April.  Neither of us have ever recieved "something in the mail" as the sales person said, and after making monthly phone inquiries since December, I am beginning to believe that we've been had!!  I have been given dead end phone numbers, and unfortunately JC Penney customer service cannot help me.  I was told to call API.  I have called them many times...and a voice recording tells me to leave a message...which I have done over and over, and then...nothing happens. This feels like I have fallen for a scam, as JC Penney isn't falling through on it's promotion, unless 5 months is considered a reasonable waiting time for a response.]]></summary>
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