urn:uuid:316d9de6-4d2a-f9b9-0473-2ecafd4af210 http://gethuman.com/JCPenney_com/news_434/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:6414a4d8-8874-626c-8051-2b4b8c355de9 2012-03-15T18:24:26+00:00

It'd be too large of a reach to ask all companies that choose to ship their customer service jobs overseas to follow suit, but imagine what the world would be like if that happened? The encouraging take away from all of this is, with Apple's stock hitting an all time high, with thousands of companies reading the Steve Jobs biography and getting the inside scoop on what made his company so successful, one can only hope that more companies, at least in the retail space, will start following suit. It may take some time, but large companies are always concerned about one thing and one thing only, profits. Well if more companies keep switching to the Apple/JCPenney model of bringing back great face to face customer service while taking their stocks to all time highs, that simply can't be ignored as an anomaly anymore. That's a full on consumer lead trend.

If you want to read more about the JCPenney change in philosophy, click here. ]]>

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