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<title>Hotels.com reviews, customer service news, stories, tips, and ratings</title>
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<description type="html" ><![CDATA[What customers are saying about Hotels.com customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
<image><title>Hotels.com reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/Hotels_com/news_405/atom</link>
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<entry>
<title>Hotels.com review by jim</title>
<link href="http://gethuman.com/Hotels_com/customer-review_23701.html" ></link>
<id>urn:uuid:f7a505aa-5d03-e44c-2b59-c6eac8440686</id>
<updated>2012-01-27T16:51:19+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I spoke to three representatives about an overcharge.  None of them spoke english as a first language.  I finally gave up and called my credit card company to resolve the issue.  I AM DONE WITH HOTELS.COM]]></summary>
</entry>
<entry>
<title>Hotels.com review by a gethuman user</title>
<link href="http://gethuman.com/Hotels_com/customer-review_23126.html" ></link>
<id>urn:uuid:6e1329c7-81c7-dfa1-6ccd-dbef58bb8b87</id>
<updated>2012-01-07T17:22:17+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 2.0 out of 5: Poor.  Comments from customer: uncaring,unaccommodating to request]]></summary>
</entry>
<entry>
<title>Hotels.com review by nene5682</title>
<link href="http://gethuman.com/Hotels_com/customer-review_23123.html" ></link>
<id>urn:uuid:89ca44aa-c12e-eb81-badf-b04b850fb64c</id>
<updated>2012-01-07T17:11:08+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 2.0 out of 5: Poor.  Comments from customer: the representative i just talked to is very uncaring and not accommodating,just ignored my request ]]></summary>
</entry>
<entry>
<title>Hotels.com review by a gethuman user</title>
<link href="http://gethuman.com/Hotels_com/customer-review_22529.html" ></link>
<id>urn:uuid:0bd257cc-d782-c274-e9f6-997a7edbc041</id>
<updated>2011-12-16T00:28:43+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: can't speak english and can't get anything resolved, they are not honest about their rebate policy, beware!]]></summary>
</entry>
<entry>
<title>Hotels.com review by unpleasant experience</title>
<link href="http://gethuman.com/Hotels_com/customer-review_22127.html" ></link>
<id>urn:uuid:0b78fae9-3903-3886-9d28-271d10669054</id>
<updated>2011-12-01T00:19:20+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Their representative promised you they will match price  don't believe them. They're whole bunch of crooks  they just lied to you and when you booked you will find that's no return. Before you book thru thing twice.  ]]></summary>
</entry>
<entry>
<title>Hotels.com review by Anonymous2</title>
<link href="http://gethuman.com/Hotels_com/customer-review_21972.html" ></link>
<id>urn:uuid:ea418431-7913-cb82-12fa-2572a496963d</id>
<updated>2011-11-24T23:30:54+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Still waiting for a details regarding a discount offered when the vacation was booked.  Might have been a scam.  Talked to 4 representatives with no real info.  I'm mad!!!!]]></summary>
</entry>
<entry>
<title>Hotels.com review by Justice</title>
<link href="http://gethuman.com/Hotels_com/customer-review_21758.html" ></link>
<id>urn:uuid:ee8a58ef-fd0b-9715-5d3d-9a2365bb5a1c</id>
<updated>2011-11-16T13:42:49+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Don't be fooled by the online code of getting $10 off to book a hotel room via Hotels.com. It's all cheating. Stay away from Hotels.com.]]></summary>
</entry>
<entry>
<title>Hotels.com review by Kim</title>
<link href="http://gethuman.com/Hotels_com/customer-review_20835.html" ></link>
<id>urn:uuid:05c28f8a-e590-a1a7-08d4-4a8ae8553ed1</id>
<updated>2011-10-19T14:04:26+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Hotels.com sucks!  They say on their website that they guarantee price match.  That is a total lie as they would not do that for me when I found cheaper price on the hotel website.  I ended up paying $100 more than if I dealt directly with the hotel.]]></summary>
</entry>
<entry>
<title>Hotels.com review by frankiemo</title>
<link href="http://gethuman.com/Hotels_com/customer-review_20595.html" ></link>
<id>urn:uuid:e0136dad-ff6d-d01a-1f1c-32e079953ff0</id>
<updated>2011-10-12T17:36:37+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Made a reservation for Ocean City MD in October, and was told about a hotel with good ratings and was promised an ocean view i reviewed the hotel online and it turned out to be a dump.but I was sacrificing the room location (Ocean View) for all the n]]></summary>
</entry>
<entry>
<title>Hotels.com review by Matteson, IL worst</title>
<link href="http://gethuman.com/Hotels_com/customer-review_19438.html" ></link>
<id>urn:uuid:b1269519-5f26-8adb-21f3-e776b9100ddc</id>
<updated>2011-09-07T15:52:09+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Requested non-smoking room two weeks in advance. Nvere got it!]]></summary>
</entry>
<entry>
<title>Hotels.com review by Furious</title>
<link href="http://gethuman.com/Hotels_com/customer-review_19214.html" ></link>
<id>urn:uuid:3b1bd497-0bf2-3c6c-e7ec-643e2b95879f</id>
<updated>2011-08-31T21:42:04+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Received receipt at hotel. Was charged on $61.00 more on my credit card than the cost of the room. When asked for refund, they told me that was there profit. Never again! What an expensive lesson. I have never dealt with a company such as this. I fee]]></summary>
</entry>
<entry>
<title>Hotels.com review by Hotels.com SUCKS!</title>
<link href="http://gethuman.com/Hotels_com/customer-review_19018.html" ></link>
<id>urn:uuid:8e89fae2-88fc-5000-9ed9-5957c7fb9121</id>
<updated>2011-08-26T20:53:20+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Customer Serivice had me on hold for almost 8 hours!!!!!! No one picked up the telephone! This is unacceptable - why do you treat your customers this way. I will NEVER BOOK with you again! I will also speak to everyone I know and tell them of my horr]]></summary>
</entry>
<entry>
<title>Hotels.com review by winnifred</title>
<link href="http://gethuman.com/Hotels_com/customer-review_18716.html" ></link>
<id>urn:uuid:8d7983ca-0334-f1d3-3fc1-4be7407dd672</id>
<updated>2011-08-18T19:43:03+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Will never use again, who needs this lying middle-man agency. Reservation lost, card over-charged, we are in dispute. Referred to sister hotel run by same family.Hotel was nasty, misrepresented, and poorly managed. Never again.]]></summary>
</entry>
<entry>
<title>Hotels.com review by oacdude</title>
<link href="http://gethuman.com/Hotels_com/customer-review_18642.html" ></link>
<id>urn:uuid:c0928c7c-8582-7295-4327-886cb113993f</id>
<updated>2011-08-17T00:18:46+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: The worst company I have ever dealt with. They lie and over charge your credit card. ]]></summary>
</entry>
<entry>
<title>Hotels.com review by Kc</title>
<link href="http://gethuman.com/Hotels_com/customer-review_17837.html" ></link>
<id>urn:uuid:4786b4ad-875b-3541-2395-994a515ad837</id>
<updated>2011-07-26T04:00:36+00:00</updated>
<summary type="html" ><![CDATA[Hotels.com rating from customer: 1.0 out of 5: Horrible.  Comments from customer: You guys suck! The worst cutover service every!]]></summary>
</entry>
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