http://gethuman.com/Hewlett_Packard__HP_/news_388/rss http://gethuman.com/Hewlett_Packard__HP_/news_388/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Hewlett_Packard__HP_/customer-review_23536.html Sun, 22 Jan 2012 16:04:17 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_23488.html Sat, 21 Jan 2012 20:59:19 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_23462.html Fri, 20 Jan 2012 20:21:40 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_23331.html Sun, 15 Jan 2012 19:20:27 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_23308.html Sat, 14 Jan 2012 22:42:35 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_23050.html Thu, 05 Jan 2012 16:19:54 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_21980.html Fri, 25 Nov 2011 17:41:27 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_20897.html Thu, 20 Oct 2011 19:13:19 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_20362.html Tue, 04 Oct 2011 19:29:31 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_20181.html Thu, 29 Sep 2011 03:45:07 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_19575.html Sun, 11 Sep 2011 15:41:37 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_19308.html Fri, 02 Sep 2011 17:34:39 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_19175.html Wed, 31 Aug 2011 06:34:09 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_18936.html Thu, 25 Aug 2011 01:06:07 +0000 http://gethuman.com/Hewlett_Packard__HP_/customer-review_18882.html Tue, 23 Aug 2011 16:29:42 +0000 http://gethuman.com/blog/HP__Keeping_Promises_71.html Tue, 03 Nov 2009 03:18:19 +0000 Gethuman made a post about a Target customer whom did not receive a 10% discount the company had promised him. After many phone calls and an e-mail the customer was immediately given the 10% discount and an additional $25 gift certificate to the store. The blogged closed by askin if this was enough. Not in advocacy in greed but a sincere question about what we as consumer expect from companies when they do not follow through with the incentives promised.

Compared to what happened to a recent Hewlett-Packard customer Target went above and beyond. Hewlett-Packard offered a $100 rebate to customer who purchased the new HP Mini 311. A customer named david ordered a "HP Mini 311 Netbook for $400, and paid an additional $29 for S&H and $32 for sales tax." A few minutes later he received an additional notification from Hewlett-Packard that he would receive cash back for $100. After receiving his laptop David was then told that the cashback was canceled. When provided with a list of "common reason"(i.e. returning the purchase) for cancellation none applied to his particular case. David has approached Hewlett-Packard on many fronts: Phone calls, e-mail and live-chats. All agreed that he was entitled to the rebate but no one seemed able to resolve it.

For Gethuman what made yesterday's post about Target important was the fact that the company was able to recognize a mistake had been made and were quick to move the message to someone who could help. Companies make mistakes, it's how they handle them that is important Hewlett-Packard owes a rebate ]]>