Hewlett-Packard (HP) Tip from Cadapult

 by Cadapult - 2 years ago

“Bought a refurbished HP 110 netbook for a gift. It arrived with all the labels for the functions keys illegible, as if they had been scrubbed off the keys- just the functions (volume up & down , screen brightness, etc.) Call support to arrange a return. Speak with someone from Indis, and it takes a full 15 minutes of repeated explanations before they seem to understand the problem. " I must talk to my manager. Please hold." 10 minutes later "My manager says if you have removed the paint we are not to be responsible." he tells me. No, I explain, I haven't even turned the netbook on yet. It came out of the box with key labels missing. Back on hold for 15 minutes while he confers with his manager. "Sir, if you have cleaned the computer with with something that has damaged it we cannot repair it." 10 more minutes are spent trying to make him understand that I opened the box, removed the netbook, opened it, and saw that where there should have been little pictures there were only dark smudges. It is a refurbished computer. The first purchaser might have damaged the keyboard, but it was not me. Another manager confab, ten more minutes on hold. "Sir, can you please take it back to the place from where it was purchased?" I ask him, since this has a warrantee, and was sold with a defect, why can't HP just fix it? "Let me put you on hold sir..." After over half an hour listening to a mix of muzak and recorded messages (hey, it was their dime, and I have a speakerphone) I finally hung up. Getting a human at HP is no guarantee of help.”