urn:uuid:fe197ba1-518f-1aa0-5498-4be29397d9da http://gethuman.com/Hewlett_Packard__HP_/news_388/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:7babd1e1-9b5c-98de-da34-5fbe24728e1a 2012-05-16T18:52:27+00:00

urn:uuid:f94f407f-a4e4-1866-e230-0cb483f7f281 2012-05-06T00:53:28+00:00

urn:uuid:67067153-17cf-8b87-9c00-626bf6f970bd 2012-05-03T17:50:53+00:00

urn:uuid:dc64611d-0d3b-7f06-8728-38a17b6f1b6a 2012-05-01T01:22:56+00:00

urn:uuid:5f6364aa-6b1a-e7d9-bb9c-b24953b21a07 2012-04-25T08:35:10+00:00

urn:uuid:5f332020-6f07-ef14-4874-9d996bee49d3 2012-04-04T15:55:21+00:00

urn:uuid:c6a34e44-f80f-e461-c9aa-9c3cd374f807 2012-03-29T21:39:03+00:00

urn:uuid:534f2cbf-d512-e9f4-6cb9-797748dc4e44 2012-03-23T23:45:26+00:00

urn:uuid:65cda366-ce73-0abb-c13f-465055aa76e6 2012-03-16T17:37:31+00:00

urn:uuid:8247b080-d20c-4de0-8f60-0c1565af9741 2012-03-09T15:49:14+00:00

urn:uuid:8ea25a25-353f-24ca-f258-312d79e3bb20 2012-02-17T22:51:03+00:00

urn:uuid:47ec31c5-b23d-3652-45ce-6f5a583dc396 2012-02-15T15:55:23+00:00

urn:uuid:c659566f-e5a4-d194-9c73-b633e7b0df94 2012-01-22T16:04:17+00:00

urn:uuid:8cc6e728-a22f-2079-46a7-bc8fd5186df1 2012-01-21T20:59:19+00:00

urn:uuid:8a20f747-05b0-38f6-993e-777db5ad3417 2012-01-20T20:21:40+00:00

urn:uuid:0365bfb9-c96b-f3ce-b849-4e1a1a2fe0d1 2009-11-03T03:18:19+00:00

Gethuman made a post about a Target customer whom did not receive a 10% discount the company had promised him. After many phone calls and an e-mail the customer was immediately given the 10% discount and an additional $25 gift certificate to the store. The blogged closed by askin if this was enough. Not in advocacy in greed but a sincere question about what we as consumer expect from companies when they do not follow through with the incentives promised.

Compared to what happened to a recent Hewlett-Packard customer Target went above and beyond. Hewlett-Packard offered a $100 rebate to customer who purchased the new HP Mini 311. A customer named david ordered a "HP Mini 311 Netbook for $400, and paid an additional $29 for S&H and $32 for sales tax." A few minutes later he received an additional notification from Hewlett-Packard that he would receive cash back for $100. After receiving his laptop David was then told that the cashback was canceled. When provided with a list of "common reason"(i.e. returning the purchase) for cancellation none applied to his particular case. David has approached Hewlett-Packard on many fronts: Phone calls, e-mail and live-chats. All agreed that he was entitled to the rebate but no one seemed able to resolve it.

For Gethuman what made yesterday's post about Target important was the fact that the company was able to recognize a mistake had been made and were quick to move the message to someone who could help. Companies make mistakes, it's how they handle them that is important Hewlett-Packard owes a rebate ]]>