http://gethuman.com/Google/news_355/rss http://gethuman.com/Google/news_355/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Google/customer-review_3458.html Fri, 19 Feb 2010 17:08:38 +0000 http://gethuman.com/Google/customer-review_3455.html Fri, 19 Feb 2010 01:03:51 +0000 http://gethuman.com/blog/Google__Ok__We_Hear_You_Nexus_One_Users__110.html Wed, 10 Feb 2010 17:33:41 +0000 Google Nexus One customers out there, Google has finally had enough and has launched a Customer Service line just for you. Frustrated, slightly curious, or fully curious Nexus One customers can call 888-48-NEXUS (63987) and reach a real live person to discuss all of your customer service needs. The company has been taking a beating in recent weeks for not having a dedicated number to handle all of the problems with the newly launched HTC phone, and it appears Sergey Brin and Larry Page have listened. We here at Get Human have not had a chance to test the line yet, so any readers who are experiencing problems with their Nexus One, please let us know how effective or ineffective the line is in our Review section. ]]> http://gethuman.com/Google/customer-review_3168.html Wed, 03 Feb 2010 00:45:29 +0000 http://gethuman.com/blog/Google_s_Customer_Service_Shortcomings_Revealed_97.html Mon, 11 Jan 2010 19:55:21 +0000 Google has become a way of life for most of us. We use their search engine, their free e-mail service, the company's name has even become a synonym with the act of finding information on a subject. So it's no surprise that people expect a lot from Google. This past week Google revealed it's Nexus One smart-phone. Google prepared an impressive device and an interesting sales model . What they didn't prepare for was the rush of support needs.

Google only provides support via email and makes it very clear that responses to support requests could take a few days to respond too. This may have worked for Google's online services, but it is causing a tremendous amount of frustration for customers whom have urgent questions on the status of their orders or technical problems. As any mobile service provider will tell you, customers are extremely demanding when it comes to their mobile service and a well designed phone is only one piece of the package.

Google has admitted it needs a serious reshaping of its customer serivce. Let the Gethuman community now if this is empty lip-service or is Google handling customer needs seriously. ]]> http://gethuman.com/Google/customer-review_2772.html Tue, 05 Jan 2010 19:35:16 +0000 http://gethuman.com/Google/customer-review_1676.html Tue, 20 Oct 2009 18:42:44 +0000 http://gethuman.com/Google/customer-review_1107.html Thu, 20 Aug 2009 16:06:23 +0000 http://gethuman.com/Google/customer-review_852.html Fri, 24 Jul 2009 20:32:07 +0000 http://gethuman.com/Google/customer-review_728.html Fri, 10 Jul 2009 21:41:23 +0000 http://gethuman.com/Google/customer-review_474.html Mon, 01 Jun 2009 15:52:15 +0000 http://gethuman.com/blog/Goog411_Provides_Free__Automated_Phone_Number_Lookup_44.html Fri, 13 Apr 2007 09:51:28 +0000

COMMENT: Have you tried goog411? I have and wasn't impressed. Besides, isn't goog411 sortof the antithesis of what this site is all about? Wouldn't you rather talk to a live person at a fair price (assuming that service were available)?

ORIGINAL POST: I've gotten some feedback on this post Goog 411 is a free, automated voice service to lookup phone numbers. (Damn the phone companies for charging us $1.50 for each 411 call.) Did I mention that Goog 411 was free?]]>