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<title>GE Money Bank customer reviews, customer service news, stories, tips, and ratings</title>
<link href="http://gethuman.com/GE_Money_Bank/news_341/atom" ></link>
<id>urn:uuid:20dc6472-d0bc-532d-1e3a-d779fc6b17ae</id>
<description type="html" ><![CDATA[What customers are saying about GE Money Bank customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
<image><title>GE Money Bank customer reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/GE_Money_Bank/news_341/atom</link>
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<entry>
<title>GE Money Bank review by frkyu2</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3810.html" ></link>
<id>urn:uuid:4a71b728-6b76-7d74-700b-f4e610c47fd2</id>
<updated>2010-03-06T19:42:54+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 4.0 out of 5: Good.  Comments from customer: took care of my problem but the automated system sucks]]></summary>
</entry>
<entry>
<title>GE Money Bank review by a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3807.html" ></link>
<id>urn:uuid:17a03dc5-f162-7707-90a8-80e1d4c67e3b</id>
<updated>2010-03-06T17:50:25+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 3.0 out of 5: Average.  Comments from customer: The first customer service rep had a strong Indian accent, he had a hard time trying to explain things for me, he finally decided to transfer me to his supervisor. The supervisor sounded American, not very helpful, but at least I could understand what he was saying.]]></summary>
</entry>
<entry>
<title>GE Money Bank review by pomry</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3731.html" ></link>
<id>urn:uuid:8d06b80f-bf9f-ddee-4d77-d062a8cf73df</id>
<updated>2010-03-03T14:31:29+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Representative was very knowledgable,helpful,and addresses my concerns fully. ]]></summary>
</entry>
<entry>
<title>GE Money Bank review by a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3721.html" ></link>
<id>urn:uuid:bd10cfa8-6c34-39e0-44b2-8d83222c5648</id>
<updated>2010-03-02T22:35:05+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 1.0 out of 5: Horrible.  Comments from customer: VERY VERY BAD NEVER AGAIN WILL I GO THROUGH THIS BANK!]]></summary>
</entry>
<entry>
<title>GE Money Bank review by a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3418.html" ></link>
<id>urn:uuid:b4bf196e-e715-44b0-95cb-cc2284bb8d1a</id>
<updated>2010-02-17T00:04:22+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 1.0 out of 5: Horrible.  Comments from customer: WAITED 20. MINUTES THEN HUNG UP
NO ONE ANSWERED]]></summary>
</entry>
<entry>
<title>GE Money Bank review by a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3189.html" ></link>
<id>urn:uuid:fe2aeb56-68f0-a7e7-d86f-7753383bf799</id>
<updated>2010-02-03T18:44:15+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I followed your instructions and got to a live body within about 5 minutes.  The person was a little difficult to understand, but was very helpful]]></summary>
</entry>
<entry>
<title>GE Money Bank review by a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3125.html" ></link>
<id>urn:uuid:776c6836-777f-753c-0151-121b4c6e4e33</id>
<updated>2010-02-01T17:35:56+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 4.0 out of 5: Good.  Comments from customer: No problem this time.  Short wait and got sent to the right place.  Who knew???]]></summary>
</entry>
<entry>
<title>GE Money Bank review by checker</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_3053.html" ></link>
<id>urn:uuid:7eaf14d5-8aca-8a02-5bd5-820cf776fa3f</id>
<updated>2010-01-25T18:08:16+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 2.0 out of 5: Poor.  Comments from customer: Long, long wait. customer service communicates very badly about setting up and cancelling internet bill payments. Website confusing and badly organized.]]></summary>
</entry>
<entry>
<title>GE Money Bank review by micgigs</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_2875.html" ></link>
<id>urn:uuid:a558fd3e-0b6e-6c8a-87d6-25b661a4dea3</id>
<updated>2010-01-11T19:32:20+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I stayed on hold the 21 minutes as you see above. It then cut me off, I NEVER had the chance to speak with ANYone. I tried to contact them regarding a late fee for my bill that wasn't even DUE for another TWELVE DAYS]]></summary>
</entry>
<entry>
<title>GE Money Bank customer service tip from aura041</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-tip_950.html" ></link>
<id>urn:uuid:bf6eb990-8cf5-f50f-703c-a9bae2f29ef5</id>
<updated>2010-01-02T17:30:09+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank tip: GE Money Bank's has a horrific Voice Mail hell.  Circle after circle and never able to reach a live person.  Finally got a "live" person but she was so incompetent, she could not answer a simple question.  Transferred me back to Voice Mail and I went in the same circles.  Not able to reach a real person.  It is a scam!]]></summary>
</entry>
<entry>
<title>GE Money Bank customer service tip from a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-tip_789.html" ></link>
<id>urn:uuid:43109fbd-b9ca-8e8a-fc2f-7834d07ff83d</id>
<updated>2009-11-10T01:29:38+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank tip: I mailed my normal 24.00 payment on 9-23-09, due on Sunday, 9-27-09. They arbitrarily did not post it until Monday,    9-28-09, and then charged me a late fee on my October statement of 39.99, stating that my October minimum payment due was now 64.00. 

I deducted the 39.99 late fee from my October payment, and mailed them 24.01, plus a letter to their Billing Inquiries, disputing the late fee. (While a late fee is being disputed, the cardholder does not have to pay the late fee, only the minimum monthly payment, as stated on the back of their monthly billing statement, and, as I understand it, required by Federal law. The "minimum monthly payment" is the tricky part.)

I then got a call from India, from a person I could barely understand. As nearly as I could tell, he said that the late fee had first been added to my principal balance, but then removed from my balance the very day he called. But they had raised my minimum monthly payment by 40.00, from 24.00 to 64.00, and somehow I now owed 104.00. In spite of my best efforts, a meaningful discussion was impossible.

Tonight, I received another call from India, but again, for the 30 minutes of our call, the caller might as well have been speaking whatever language is native to India. The caller stated I still owe 104.00, the same amount as before, but I received in the mail today an acknowledgment from GE Money Bank that they had cancelled the late charge.

 The bottom line is, GE Money Bank is apparently  circumventing the rule against collecting disputed fees, by adding them to the existing balance while the dispute is in progress, and arbitrarily raising the customer's minimum monthly payment by the amount in dispute. They then use, as a weapon, a language barrier which they themselves have created, to prevent any customer recourse short legal action. In effect, they have made the fact that their employees don't speak English OUR problem, instead of THEIR problem.

It seems to me that there should be some intense Federal regulation of companies like GE Money Bank, and the recent legislation initiated by Senator Chris Dodd is a first step in the right direction.


]]></summary>
</entry>
<entry>
<title>GE Money Bank customer service tip from a gethuman user</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-tip_761.html" ></link>
<id>urn:uuid:e650bb01-9041-6ddf-e4c0-be8991698f64</id>
<updated>2009-10-28T16:36:11+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank tip: called number given it has been disconnected. But CEO phone number is 203-373-2211 Bill Cary. Woman who answered gave me legal dept. number.]]></summary>
</entry>
<entry>
<title>GE Money Bank customer service tip from dawnmcdaniels</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-tip_663.html" ></link>
<id>urn:uuid:a12b32b5-49de-41c9-9507-d1a186c92a25</id>
<updated>2009-09-28T14:37:21+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank tip: After it rang and I got an automated message it asked for my zip code. I hit nothing and was put into the que. I waited about 2 minutes when I was asked about taking a survey. Again I hit nothing. It rang about a minute later and a recorded english lady voice came on and said " due to high call volumes...yada yada yada.... a minute later I was talking to a human. I called about getting my title to a mototrcycle I paid off. last month they told me 7-14 days. He stated a glitch in processing has prevented them from issuing my title but I should recieve it in 7 days.]]></summary>
</entry>
<entry>
<title>GE Money Bank review by Andrew</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_803.html" ></link>
<id>urn:uuid:9a3823f2-667e-4031-874e-b1a0ecf00c7d</id>
<updated>2009-07-20T21:44:17+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 2.0 out of 5: Poor.  Comments from customer: Sleazy company; dreadful service]]></summary>
</entry>
<entry>
<title>GE Money Bank customer service tip from tamyrajoj</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-tip_63.html" ></link>
<id>urn:uuid:4f7d2f77-f5c3-74c9-d0ba-64dd42d8b16c</id>
<updated>2009-04-19T16:49:44+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank tip: I had owed a large balance, so I had called to make a settlement offer. They agreed and I paid over 400.00. They received my money but they didn't close my account. I m still getting collection calls saying I still owe over 500.00. I'm so pissed off. I thought everything was taken care of, but it hasn't and now it looks like I didn't pay my bill and its hurting my credit because of this.]]></summary>
</entry>
<entry>
<title>GE Money Bank review by dd</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_169.html" ></link>
<id>urn:uuid:57e1172c-ded1-06ec-9405-8bc87aec606d</id>
<updated>2009-04-07T16:39:36+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 2.0 out of 5: Poor.  Comments from customer: very poor service hold times very service rep not friendly. i ask to speak with a supervior i was told none where available and one would return my call within 72 hours, then i ask if i could take the survery and was put on hold for over 5 munites.]]></summary>
</entry>
<entry>
<title>GE Money Bank review by blurose7</title>
<link href="http://gethuman.com/GE_Money_Bank/customer-review_83.html" ></link>
<id>urn:uuid:5926d1c3-6386-011d-33ee-b12b87d63e4c</id>
<updated>2009-03-25T21:31:36+00:00</updated>
<summary type="html" ><![CDATA[GE Money Bank rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Very helpful in removing fee I wasn't responsible for.]]></summary>
</entry>
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