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<title>Fido (Canada) customer reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/Fido__Canada_/news_308/rss</link>
<description><![CDATA[What customers are saying about Fido (Canada) customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<title>Fido (Canada) customer service tip from Vladimir</title>
<link>http://gethuman.com/Fido__Canada_/customer-tip_1091.html</link>
<pubDate>Wed, 10 Feb 2010 03:27:32 +0000</pubDate>
<description><![CDATA[Fido (Canada) tip: I was turned from upgrading my current phone to iphone. Still have no clue why, but ordered another phone. 
2 weeks from my order day - still have no phone delivered. In email I did not have any tracking info to see where it is.. Contacted customer service, they said their tracking system is not working so I have to wait(how long..?).. 
My current phone is keep dying(battery is fine, tested on another phone) so have to recharge nightly( it make life cycle of battery shorter as well).. I have a contract so cannot simply go to different provider..
]]></description>
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<title>Fido (Canada) review by a gethuman user</title>
<link>http://gethuman.com/Fido__Canada_/customer-review_3186.html</link>
<pubDate>Wed, 03 Feb 2010 18:20:00 +0000</pubDate>
<description><![CDATA[Fido (Canada) rating from customer: 3.0 out of 5: Average.  Comments from customer: average]]></description>
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<title>Fido (Canada) customer service tip from wence</title>
<link>http://gethuman.com/Fido__Canada_/customer-tip_906.html</link>
<pubDate>Mon, 14 Dec 2009 16:36:13 +0000</pubDate>
<description><![CDATA[Fido (Canada) tip: 

You should try sending your complaint to their head honcho:
http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=112383

800 de la Gauchetière West
Suite 4000
Montreal, QC H5A 1K3
Phone: 514-937-2121
Fax:514-937-2554

I HATE FIDO.

Client services do not exist with FIDO. The company makes it as difficult as possible for their customer agents to assist with your requests and/or difficulties because they are forced to work without the necessary tools. Consequently, they are always UNHAPPY or ANNOYED to talk to you which results to a bad experience altogether. This is a vicious and unacceptable cycle.

I’ve been with FIDO for quite a number of years especially because they’re now the only company that uses SIM cards (my experience with Rogers was not ideal either to say the least). I’ve been good and paid my bills on time. The only other time I had a serious complaint (since I don’t like paper wastage) is when I couldn’t log-in to the client portal (after they migrated to their most current interface) which took forever to get fixed and several phone calls much to their dismay (as they thought the problem would just simply go away). Since I couldn’t (or wait to) print out my invoices to submit my company expenses, I had to order a paper copy which costed me something like $10.00 CAD. Of course they would not re-imburse me even after saving them $$ by choosing online billing and the fact that it was their fault I couldn’t print out my invoices. Imagine how upsetting that is!

This time, I requested to cancel my account when my contract expires on January 31, 2009. Apparently they can’t process an advance notice and I HAVE TO CALL ON DECEMBER 31ST TO ENSURE THAT THEY CANCEL MY SERVICES 30 DAYS LATER. The customer service agent on the phone even said, “Well I would put it on my personal task list but I can’t be sure if I’m even working that day.” (I was not only APALLED but very DISGUSTED by this comment.) They require a 30-day notice for cancellation BUT YOU CAN’T CALL IN ADVANCE. How absurd can that be? Based on my experience with them, I can bet you a million dollars that if I call on New Year’s Day that they will refuse to cancel it on the expiry date. Don’t count on me paying you a million bucks though since it is as fake as their customer service.
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<title>Fido (Canada) review by axail</title>
<link>http://gethuman.com/Fido__Canada_/customer-review_2353.html</link>
<pubDate>Mon, 07 Dec 2009 22:38:22 +0000</pubDate>
<description><![CDATA[Fido (Canada) rating from customer: 4.0 out of 5: Good.  Comments from customer: The automated machine here is TERRIBLE. After you lose all patience is finally tranfers you to a human being and then (%50 of the time) cuts you off so that you have to start the whole cycle again.]]></description>
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<title>Fido (Canada) review by j0dan</title>
<link>http://gethuman.com/Fido__Canada_/customer-review_1582.html</link>
<pubDate>Sat, 10 Oct 2009 21:15:01 +0000</pubDate>
<description><![CDATA[Fido (Canada) rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Insisted that we pay for a line that was never used or ordered.]]></description>
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<title>Fido (Canada) review by lanimal</title>
<link>http://gethuman.com/Fido__Canada_/customer-review_1403.html</link>
<pubDate>Sun, 20 Sep 2009 22:01:10 +0000</pubDate>
<description><![CDATA[Fido (Canada) rating from customer: 2.0 out of 5: Poor.  Comments from customer: not very helpful and painful to get through the menus to talk to someone...]]></description>
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<title>Fido (Canada) review by GetReal</title>
<link>http://gethuman.com/Fido__Canada_/customer-review_987.html</link>
<pubDate>Fri, 07 Aug 2009 12:23:47 +0000</pubDate>
<description><![CDATA[Fido (Canada) rating from customer: 2.0 out of 5: Poor.  Comments from customer: Its seems that there is a high turn over at fido as every time I call about a problem, the Fido rep has to put me on hold up to 10 mins to talk to a supervisor(I've called a lot). This company markets itself differently then it conducts its self.]]></description>
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<title>Fido (Canada) review by LC</title>
<link>http://gethuman.com/Fido__Canada_/customer-review_969.html</link>
<pubDate>Tue, 04 Aug 2009 16:16:03 +0000</pubDate>
<description><![CDATA[Fido (Canada) rating from customer: 2.0 out of 5: Poor.  Comments from customer: Representatives are rude and useless in most cases. Would be great if Fido picked a 'rule' and stuck to it. I get different answers everytime I call. They say the policies keep changing. Thanks.]]></description>
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<title>Fido (Canada) customer service tip from Unhappy</title>
<link>http://gethuman.com/Fido__Canada_/customer-tip_300.html</link>
<pubDate>Wed, 17 Jun 2009 03:30:05 +0000</pubDate>
<description><![CDATA[Fido (Canada) tip: I have been a long term customer with Fido and recently I was very disappointed with the way Fido handle customers.  I was talked into a 2 year agreement with Fido and was expecting a new phone for that.  However, with my two jobs, i was not home to receive it.  It was sent back to Fido and during this time frame which was a month only, I did not want to get a 2-year agreement anymore but was told that it was not possible according to their rules.  I did not get the phone or used it so the agreement should have been broken.  No they want to impose that agreement on me.  Rules are made by men and it should be flexible depending on the circumstances.  For two years business, Fido will lose me as a customer and along with my friends or anybody wanting to get a new phone.  I would suggest they go to Bell.  It is a relationship built by customer service and i guess Fido does not mind losing customers since they are so glued to rules.  They are no longer concern to hear what we have to say. ]]></description>
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<title>Fido (Canada) customer service tip from BC1957</title>
<link>http://gethuman.com/Fido__Canada_/customer-tip_45.html</link>
<pubDate>Tue, 14 Apr 2009 07:56:12 +0000</pubDate>
<description><![CDATA[Fido (Canada) tip: I purcahsed a new contract with FIDO March 20/2009 porting my existing number from Rogers as my prio contract had expired or due to expire. My blackberry pearl was faulty and I was directed by technical support to return to the store where I signed my contract and they would issue a new phone. When I returned to the store I was told for quality reasons they (the store) cannot issue a replacement for "blackberry products" and that an order was placed for a new phone to be sent. As of April 13th I have spoke with Fido technical support three time, customer service once in all cases informed the replacement order had either been cancelled or assured I would have a replacemnt phone by April 9th/2009 

My last conversation "April 13th/2009" I was told by technical support I would have a replacement by May 6!..

I was this resolved yesterday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have signed a contract, in this contract I am given a usuable phone.. you are NOT living up to you agreement!]]></description>
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