Fido (Canada) Tip from BC1957

 by BC1957 - 2 years ago

“I purcahsed a new contract with FIDO March 20/2009 porting my existing number from Rogers as my prio contract had expired or due to expire. My blackberry pearl was faulty and I was directed by technical support to return to the store where I signed my contract and they would issue a new phone. When I returned to the store I was told for quality reasons they (the store) cannot issue a replacement for "blackberry products" and that an order was placed for a new phone to be sent. As of April 13th I have spoke with Fido technical support three time, customer service once in all cases informed the replacement order had either been cancelled or assured I would have a replacemnt phone by April 9th/2009 My last conversation "April 13th/2009" I was told by technical support I would have a replacement by May 6!.. I was this resolved yesterday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have signed a contract, in this contract I am given a usuable phone.. you are NOT living up to you agreement!”