Fido (Canada) Tip from Unhappy

 by Unhappy - 2 years ago

“I have been a long term customer with Fido and recently I was very disappointed with the way Fido handle customers. I was talked into a 2 year agreement with Fido and was expecting a new phone for that. However, with my two jobs, i was not home to receive it. It was sent back to Fido and during this time frame which was a month only, I did not want to get a 2-year agreement anymore but was told that it was not possible according to their rules. I did not get the phone or used it so the agreement should have been broken. No they want to impose that agreement on me. Rules are made by men and it should be flexible depending on the circumstances. For two years business, Fido will lose me as a customer and along with my friends or anybody wanting to get a new phone. I would suggest they go to Bell. It is a relationship built by customer service and i guess Fido does not mind losing customers since they are so glued to rules. They are no longer concern to hear what we have to say. ”