Review by owe-me for EMC Mortgage support

"on transfer to loan modification dept, it had me wait 2 min, then they come on and just say "sorry, we had trouble connecting you, please hang up" and they hung up on me! Call back, go through the same entry point (even though it was a supposed "direct" number), tranferred again, asked to enter a 4 digit extension (I didnt have one). Then wait 5 minutes, someone comes on and tells me its the wrong dept (I need "emminent" loan mod dept)." read more reviews like this »

Customer service rating


1: Horrible

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Communication rating


1: Horrible

Hold time

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Date reported

Fri, 23 Oct 2009 (4 mos ago)

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(anonymous person) 25 Sep, 2009 (5 mos ago)	"INCREDIBLE!!!!! IT IS SO DIFFICULT TO CONTACT YOU.... WE ARE THE 50% OWNER OF ONE PROPERTY AND BECAUSE ONLY THE NAME OF ONE COUPLE IS INDICATED ON TH..." more »
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