DirecTV Tip from ekeherset

 by ekeherset - 2 years ago

“I work in technical support for Direct, usually just saying "I want to speak to a person" or "I need technical support" will get you to us. If you say nothing you are apt to get a mainbank agent who has limited access to tech support troubleshooting and well put you through typical things like checking your cabling, batteries on your remote or restarting by the red reset button. This doesn't always solve your issue and there will be another hold while they transfer you to us. We answer "Thank you for calling the Directv Protection Plan" which is the policy and confuses many who call, but you'll know you're in the right place.”