DirecTV Tip from Longtimesubscriber

 by Longtimesubscriber - 2 years ago

“I have been a DirecTV customer for a long time. They have made it more difficult to reach a person. When you reach someone, they vary considerably. They are usually civil, although I've had an occasional lapse in that. What varies more is their competence. On at least three occasions I have had a customer service agent solve a problem for me, or do something for me, that a prior one said was not possible to solve or do. Examples: one agent told me if my leased DirectTV DVR'receiver had gone bad, I just had to buy a new one because the 90 day warranty period was over--the fact that it was leased did not mean they would replace it. And she stuck to that story despite my persistence and eventual outrage. She was simply wrong. Called back later, agent said of course they replace defective leased receivers, and they did. Another example: agent told me it was not possible to have a second receiver with attached to the same service if the second receiver was in a different state, and the”