Customer help tips and suggestions from others
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BIGDADDY:
17 Sep, 2009
(5 mos ago)
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"Became a new customer with DirectTV. In less than 24 hours decided to cancel service, enjoyd DishNetwork better. DirectTV was relunctant in cancelling service without a charging a..."
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10 of 13 found this useful
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(anonymous person)
22 Feb, 2010
(18 days ago)
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"If you dial 800-531-5000, when you get the automated menu say "agent" and you will get a live person."
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1 of 1 found this useful
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ekeherset:
12 Aug, 2009
(7 mos ago)
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"I work in technical support for Direct, usually just saying "I want to speak to a person" or "I need technical support" will get you to us.
If you say nothing you are apt to get..."
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1 of 1 found this useful
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(anonymous person)
27 Feb, 2010
(13 days ago)
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"How directv is still in business is beyond me.I've had them for 7+ years , and besides them leasing you equipment then charging an addintional 5.99 to protect it mos of them were g..."
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jim:
22 Feb, 2010
(18 days ago)
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"this is a t.v. & radio rating business,probably sponsored by direct t.v.
ARBITRON"
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unhappy at ripoff:
18 Jan, 2010
(1 mo ago)
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"We got an e-mail about the $3.00/month increase.Since I didn't get a 5% raise this year, I objected and the polite patronizing CS person responed with how they try to keep their pr..."
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0 of 2 found this useful
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Mr. Mendonca:
23 Nov, 2009
(3 mos ago)
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"The directv was the worst service i had in my life about TV channel.
And after i was very upset with it, i cancel the service, because i couldn't keep anymore, And directv charged..."
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0 of 2 found this useful
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Chris:
06 Nov, 2009
(4 mos ago)
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"If you are looking for anything other than just customer or tech support this option will not help. The call center did not have any other numbers of other call centers."
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givemebackwhatismine:
11 Sep, 2009
(6 mos ago)
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"When I cancelled my service on July 29,2009,I ask for my total bill and was told it was $3.10. Two days later they took $103.10 out of my checking account without my permission.My ..."
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dragonfly0698:
28 Aug, 2009
(6 mos ago)
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"I am so disappointed with DirecTv customer service. Every time we call, we get a different answer to the same question. From how much we will be billed next month, to are we curr..."
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flyingirl:
11 Aug, 2009
(7 mos ago)
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"If you are interesting in bundling service with DirecTV & verizon internet and phone, DO NOT start with DirecTV. Call Verizon directly. DirectTV is very misleading when it comes ..."
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soundman:
24 Jun, 2009
(8 mos ago)
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"Just hang in there. Don't do ANYTHING. Just wait for the phone to ring and the human picks up. Takes about 3-4 minutes."
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Longtimesubscriber:
19 Jun, 2009
(8 mos ago)
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"I have been a DirecTV customer for a long time. They have made it more difficult to reach a person. When you reach someone, they vary considerably. They are usually civil, although..."
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deav:
08 May, 2009
(10 mos ago)
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"Just like it says: Don't push or say anything. Be patient and you will get a person. The people have always been helpful once I get to one."
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