review for Dell Tech Support support

Dell Tech Support support at a glance

21 user ratings

2.6/5

Average

Customer care available

Review by anonymous customer
"Original software disc not included with laptop. Two weeks after original purchase did a reformat and need the disc. I have been bumped from philipines to india.. and wherever else. Still on the line on hold 60 min later. wtf? Their mistake, why do I have to go through this crap. Anyone actually care about customer service anymore?"
Customer service rating	1 out of 5: Horrible
Communication rating	2 out of 5: Poor
Hold time	60 mins
Date reported	Mon, 2 Nov 2009 (18 days ago)
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