Dell Customer Service Customer Review - drdolittle815

 by drdolittle815 - 2 years ago

“I called just to find out why I had not received my order, even though their website said that it should have shipped. I finally found out from person #16 (yes 16 customer service reps, one after the other) and 1-1/2 hours later, that for some reason, they cancelled my order. They dont know why they cancelled it. I never received an email or a phone call telling me the order was cancelled. They told me I would just have to go and replace the order online.... the price i purchased my printer for orginally was $189. To replace the order, the price is $299..over a hundred dollars more expensive. When I told them that, their response was oh well. I will never order anything with them again.”

• Overall Quality
  
• Communication
  
• Waited
  13 mins