http://gethuman.com/Comcast/news_197/rss http://gethuman.com/Comcast/news_197/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Comcast/customer-review_8245.html Thu, 02 Sep 2010 20:43:20 +0000 http://gethuman.com/Comcast/customer-review_7953.html Wed, 25 Aug 2010 02:33:26 +0000 http://gethuman.com/Comcast/customer-review_7944.html Tue, 24 Aug 2010 21:47:31 +0000 http://gethuman.com/Comcast/customer-review_7907.html Mon, 23 Aug 2010 17:57:46 +0000 http://gethuman.com/Comcast/customer-review_7765.html Wed, 18 Aug 2010 10:23:00 +0000 http://gethuman.com/Comcast/customer-review_7743.html Tue, 17 Aug 2010 14:49:08 +0000 http://gethuman.com/Comcast/customer-review_7588.html Wed, 11 Aug 2010 16:55:08 +0000 http://gethuman.com/Comcast/customer-tip_2746.html Tue, 10 Aug 2010 20:05:32 +0000 http://gethuman.com/Comcast/customer-review_7465.html Fri, 06 Aug 2010 22:23:50 +0000 http://gethuman.com/Comcast/customer-review_7439.html Fri, 06 Aug 2010 14:47:18 +0000 http://gethuman.com/Comcast/customer-review_7395.html Wed, 04 Aug 2010 22:38:59 +0000 http://gethuman.com/Comcast/customer-review_7359.html Tue, 03 Aug 2010 22:29:24 +0000 http://gethuman.com/Comcast/customer-review_7355.html Tue, 03 Aug 2010 21:28:36 +0000 http://gethuman.com/Comcast/customer-review_7175.html Tue, 27 Jul 2010 23:29:43 +0000 http://gethuman.com/Comcast/customer-review_6710.html Wed, 14 Jul 2010 02:18:04 +0000 http://gethuman.com/Comcast/customer-review_6706.html Tue, 13 Jul 2010 20:51:52 +0000 http://gethuman.com/Comcast/customer-tip_1657.html Tue, 20 Apr 2010 18:00:36 +0000 http://gethuman.com/blog/Comcast__Wow___All_I_Can_Say_Is_Wow__Office_Install_Part_3__134.html Mon, 19 Apr 2010 20:35:45 +0000 Comcast. Of course I'm talking about the office installation that is still going two weeks later. It's already been documented here about the troubles I've incurred trying to have my office phone lines switched to Comcast, but this epic battle is still going.

Over the weekend my first bill came, and low and behold, it was off by $50. There are always installation fees as well as taxes that make your quoted low rate, but I could tell something was wrong, so I once again called Comcast. I had scanned the copy of the contract I had signed and delivered and had it in my hand on the call. Unfortunately, even after using the GetHuman.com cheats, I was still placed on hold for 20 minutes. The customer service representative answered my call and asked me to email the contract I signed because he's looking at the same contract I signed and claims I am wrong and that I should be paying $50 more per month. Bad move number 1 for them. While I was mid sentence explaining how he was wrong, he interrupted me, and explained that his lunch break starts in 5 minutes and he needs to get off the phone with me. So not only have I waited for 20 minutes, but but now I'm supposed to understand that the person is going to hang up on me so they can have their lunch break and it also happens that there wasn't another person there to help me with my issue? Wow. Comcast all I can say is wow. Meanwhile, my bill still isn't fixed, and I haven't heard back from anyone over there. Just amazing. ]]> http://gethuman.com/blog/Comcast__The_Office_Install__Part_2__132.html Mon, 12 Apr 2010 17:25:56 +0000 Verizon to Comcast went, so I'll tell you.

Let me start by saying it was a rather simple install as I was rolling two numbers over from my old service, and having high speed internet installed. That being said, I'm still waiting for one of the two lines to work. In defense of the technicians, I have absolutely zero knowledge of phones, internet or basically anything technological, and when asked what I assume were rather simple questions, I tend to answer "Yes" even if I don't know what the other person is talking about. Anyways, there was some confusion about the installation that resulted from my "Yes" answers, but in the end of the day there were really only supposed to be two phone lines and internet, and right now, I'm a line short, unless somehow Comcast recently changed their definition of a "working phone line".

Just like any other well informed internet user, I pulled the Comcast number from the brilliant minds at GetHuman.com and was immediately connected to a very helpful representative. After speaking with "Mark", and trying to resolve the issue over the phone, he decided I needed someone to visit the office. So now I'm waiting for the technicians to show up, and there's the possibility that I have to pay $99.95 for the visit. Um, what? Maybe if they installed the lines right the first time, I wouldn't have to wait for someone to show up between 2-5PM today, and I'm certainly not going to pay for that. Overall though I will say the customer service was above average, but really it's going to come down to whether or not I have to pay that additional service fee.

Oh and don't worry, they made sure to call me two more times to confirm my appointment. I wish I was making this up. ]]> http://gethuman.com/blog/Comcast__Please_Stop_Calling_Me__I_ll_Be_There_For_The_Install__I_Promise_129.html Fri, 02 Apr 2010 15:21:36 +0000 Comcast to switch my office phone and internet service to Comcast. Everything went well, the customer service representative was very helpful and went above and beyond the call of duty to give me a great deal. Needless to say, I was happy. However, since signing the contract, I have received a confirmation email, telling me when the field agent will be in the office for the install. I'm fine with that. The next day I get a phone call from Comcast, saying the same thing as the email, and that the agent will be on site between 8-11 on the install date. Again, I'm ok with this. However, whether it was a glitch in the system, or that Comcast is terrified I might back out and switch to Verizon FiOS , but they have called me every single day with the same exact message. It's the same exact message that was in the email, and the same message as the phone conversation. Seven days in a row they have called me. Seven!

Granted, I realize I'm probably being overly critical, and most of the time, more is better, but it begs the question, in a world where we are always looking for better customer service, is it possible to have too much? Granted, the phone calls are not enough to make me want to back out of my contract before it even begins, but Comcast trust me, I'll be there for the installation, and please, stop calling me. Readers? Has anyone else experienced this over-serving? ]]> http://gethuman.com/blog/Comcast__Paying_Customers_For_Complaints_124.html Mon, 22 Mar 2010 15:47:15 +0000 Comcast claims it's new Customer Guarantee Program has reduced late appointments by 10% and has reduced repeat repeat technician visits by 5% overall. The program is designed to give customers a credit of $20 to their account, or free HBO for three months if the technician misses the scheduled appointment. Their timing could not be more perfect as I went to watch the NCAA tournament this weekend and all of my channels on Comcast worked great...EXCEPT FOR CBS. How that's possible, I have no idea. Either way, I'm actually looking forward to testing the new Comcast program and personally seeing if their claims are right. I will say this, as a long time Comcast, I'm skeptical.

In the past, Comcast has had technicians miss appointments, or show up without the proper tools, or even worse, tell me they were going to have to completely re-wire my cable. However, getting whatever bad news they may tell me this time may be a little easier to swallow if there's free HBO attached to it...of course, it will probably be the only channel on my cable that will not work when a show like the Pacific comes on and I actually want to watch it.

For more about Comcast and the service complaints that are rampant in the cable industry, Click Here]]> http://gethuman.com/blog/Comcast__Rebranding_For_Better_Customer_Service_111.html Mon, 15 Feb 2010 15:15:39 +0000 Comcast, the nation's largest cable company, launched Xfinity, the new brand that is intent on focusing on television, internet, phone services, and most importantly, customer service. Comcast already is loaded with content and looking to add more with it's pending acquisition of NBC Universal, however, the company is planning on using the Xfinity brand to tout it's recently improved customer service and technical upgrades. While the company is aware of public perception and it's reputation as a poor provider of customer service, Comcast, as part of the Xfinity brand, is offering customers a 30 day money-back guarantee, as well as a $20 credit if a technician misses an appointment. Of course the company still gives you a 4-6 hour window for the technician to actually show up to do the work, but this is definitely a step in the right direction for a company that is very aware of the public's perception of it's customer service.

For more about the Xfinity brand, Follow this link ]]> http://gethuman.com/Comcast/customer-tip_843.html Sat, 28 Nov 2009 18:45:32 +0000 http://gethuman.com/Comcast/customer-tip_720.html Mon, 12 Oct 2009 14:09:56 +0000 http://gethuman.com/Comcast/customer-tip_527.html Mon, 24 Aug 2009 20:13:13 +0000