Comcast (Xfinity) Customer Review - ii1111

 by ii1111 - 2 years ago

“Called to have comcast match verizon's price. No only did they match it, they beat the price. We added Showtime. In a half an hour the changes came thru. However....instead of lowering the price they raised the price and removed the 200 level of channels (so we just had 2-99) and reduced the speed of the internet from 12 mb down to 1mb down. and... and...the silver package we were grandfathered in on that let us have TCM and was ended and is not retrievable and must be bought for an extra $8 per month. The price he quoted was 108 for all the same service, internet and TV, the actual price to have the same service, which he promised us was $148. I changed it all back but the rep told me that a better deal could be had by calling the cancel people who are authorized to make deals to keep you. We have given them $15,000 in the last 10 years. I have not called the cancel line yet. But will update.”

• Overall Quality
  
• Communication
  
• Waited
  2 mins