Chase Home Finance Customer Review - Cassie

 by Cassie - 2 years ago

“I have had nothing but horrible experiences with Chase Home Finance customer service representatives since becoming their customer 3 months ago. I am frequently hung up on when being transferred, or I press 0 to talk to a customer service rep and get hung up on or told they are closed (in the middle of the day!). The 'human beings' on the other end of the line are almost universally unable to actually answer my question, and Chase Home Finance has managed to screw up my property taxes, homeowner's insurance, and monthly payment in just 3 short months! The quality improvement program at Chase is clearly not working. I am beyond dissatisfied with the company, and would do absolutely anything to never EVER have to deal with them again. I spent an entire day trying to get through to a human being, and after waiting 30 minutes, gave up and tried again later (10 more times that day) and never got a rep. Disastrous.”

• Overall Quality
  
• Communication
  
• Waited
  60 mins