urn:uuid:e1c4c3eb-55e0-e178-61bc-31d1f26d5eeb http://gethuman.com/Chase_Credit_Cards/news_174/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:49eb45c0-dc43-e9fb-aeb7-61efe112bcf0 2010-03-02T21:40:51+00:00

urn:uuid:70da79a4-a338-99a0-0004-60f4bbb19b18 2010-02-23T17:37:28+00:00

urn:uuid:d7de200e-37a5-bbcc-13e3-bcf7e222406f 2010-02-09T17:12:56+00:00

urn:uuid:b422d4e3-79e4-b76b-24ee-cf69c58fd6f3 2010-01-20T22:19:20+00:00

urn:uuid:e2d9737c-433d-69fb-9d91-d1fc2f5734c1 2009-12-02T22:26:53+00:00

urn:uuid:1fea1448-d55c-f552-01f7-2586699ebf10 2009-11-17T17:39:29+00:00

urn:uuid:7a1161bc-d478-9828-6b9f-c49ab9c44567 2009-11-09T17:04:54+00:00

urn:uuid:4750f3e9-d0e6-b71d-c1f1-7ae59e127ee0 2009-11-04T15:36:07+00:00

urn:uuid:9739983d-b76d-f971-7491-2248087d5ee7 2009-10-30T18:43:36+00:00

urn:uuid:9c12b01d-91f9-05f7-655d-4bcfd2331e32 2009-10-30T00:22:26+00:00

urn:uuid:19610046-2d0f-37f5-8d31-bb560f20f16d 2009-10-26T14:47:17+00:00

urn:uuid:a94ba48e-1299-67f2-0a1e-ea2053f7d7a7 2009-10-12T17:26:11+00:00

urn:uuid:681532f4-39d8-81de-1e0c-58114fad0c81 2009-07-19T21:57:13+00:00

urn:uuid:d0be5536-be21-7189-ed42-6c7149bdaec9 2009-06-22T06:13:32+00:00

urn:uuid:f2559bdf-bb72-c149-0a83-70841f0a5fa9 2009-05-29T16:57:36+00:00

urn:uuid:366efd16-4ade-b2ae-ac04-34b49c179c6c 2007-01-22T20:41:28+00:00

Update: since my initial post, I also activated my husband's Chase card (independent of mine) and didn't have this experience at all. Wonder what it was about my card that triggered this process.]]>

urn:uuid:93fd16a1-d457-45fc-9a1b-5c6b2c34031c 2007-01-22T07:41:28+00:00

urn:uuid:b63915bb-eaa5-65b7-b968-f9b557a31717 2007-01-20T07:51:28+00:00

FIRST FRUSTRATION: When I called the number, they asked me to enter the last four digits of my account number for "security purposes." Then they said, "Sorry, we'll need your entire 16 digit account number." ... waist of my time. And of course, they had me repeat it again when I got to a person. If I'm going to have to state my account number to the agent, which I understand, why do I have to enter it into the telephone?

SECOND FRUSTRATION: When I finally reached a representative, she began rattling off promotions under that pretense that she was making good use of my time... educating me while my cards were activated. Since I was held captive (couldn't hang up until she said my cards were active), I dutifully listened to a few promotions, politely saying "no thank you" after each.

Finally, after 2 or 3, I said, "I do not want to purchase or hear about any promotions. Please do not say anything else to me except, 'your cards are active.'" How rude of me. I truly felt for the representative, since she was simply reading a script and doing her job.

Once again, and twice in one phone call I might add, this company wasted my time and frustrated me to the point where I was rude to their employee... not something I like to do.

Now, they have risked losing my business and for what? ... to try to get me to pay $12.95 per month to have access to my credit report. So, instead of paying them my monthly interest, which is significantly higher than $12.95, I'll be transferring my balances to another credit card and paying them my monthly interest. Had they not wasted my time, or at least asked me if I'd like to hear about their promotions, I could have said "no" and got off the phone. It would have freed my time to allow for more shopping, spending money and accruing interest, which makes them money. Very short-sighted on their part, I'd say.]]>