Capital One Customer Review from Bonnie (tip #7185) from GetHuman.com

"I am proud of the way I handle my bills--I pay regularly and on time. I set my Capital One payment to be paid every 4 weeks on BillPay. As a result, one month, 2 payments were made. Both payments got credited to the current month, making my next month's payment "late." Even though I have been an outstanding customer, Capital One jacked my interest rate up from 7.9 percent to 29 percent. I called and got an Indian representative who could hardly speak English. All he did was read from a script. When I asked for his supervisor, I got the same type of person--totally unhelpful and non-caring. I could not make them understand that I was not behind in my payments, I was actually AHEAD! I got nowhere with them so I went to a savings and loan and got a loan to pay them off. DO NOT DO BUSINESS WITH CAPITAL ONE. " read more reviews like this »

Customer service rating


1: Horrible

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Communication rating


1: Horrible

Hold time

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Date reported

Wed, 28 Jul 2010 (1 mo ago)

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MadAsAWetHornet: 24 Nov, 2009 (9 mos ago)	"I sent in a check for an 82.00 payment,and they credited my account for $52.00, and I get a letter from Capital One threatening to report my "late pay..." more »
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