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review by NeffKnows for Capital One support
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Capital One support at a glance
9 user ratings
   2.6/5
Average
Customer care available by phone   by email   by web   by IM/chat  


Review by NeffKnows

"1am EST call: ME "can you waive this last late fee on my account" CS "Let me see what we can do....(30 sec wait)...You should see that removed in the next 1-2 billing cycles" 2.5 min from dialing to hanging up."
Customer service rating 5 out of 5: Excellent
Communication rating 5 out of 5: Excellent
Hold time less than 1 min
Date reported Wed, 4 Nov 2009 (17 days ago)
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