Review for Buy.com support

"I ordered something based on manf. part # and noticed next day that description did not match part #. Tried to clarify but sales rep could not, even after talking to merchandise area. She suggested cancelling, and I did and ordered elsewhere. Later I got an email saying that it was too late to cancel. Tried to get shipping label to ship the box back, and was told that I would have to pay for the return. Finally, got them to agree to pay shipping, but it took two days and lots of talk. Did get a $10 gift certificate for the trouble." read more reviews like this »

Customer service rating


2: Poor

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Communication rating


2: Poor

Hold time

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Date reported

Thu, 19 Nov 2009 (4 mos ago)

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Stew: 05 Oct, 2009 (5 mos ago)	"Just so you know, the customer support team is in Taguig, a part of metro Manila, Philippines. Their english accent is quite well, and you should hav..." more »
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