urn:uuid:3fd754ed-d2ee-24b2-ecaa-f8343a980b22 http://gethuman.com/Best_Buy/news_121/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:29062606-37a3-dd15-5710-ec558f6c639b 2012-04-11T13:29:02+00:00

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urn:uuid:548af74e-2adc-7e41-bc32-33e8fe498109 2011-05-10T14:43:11+00:00

Best Buy reported that it has been hacked once again. The company that was part of the massive data breach involving Epsilon a few weeks ago, has once again been hacked, this time under a different vendor. Best Buy claims the vandals made off with more customer email addresses. The company has not said which vendor was responsible for the breach, but that they had ended their relationship with them due to the breach. All Best Buy customers should keep their eyes open for any suspicious or strange emails, especially those eliciting more personal information.

While we're on the subject, the Sony Playstation Network is still down after the massive hack several days ago. Sony has not provided any further insight as to when the network will be back up and running. Reports have surfaced as well that the group responsible for the data breach plan to publish the information they were able to steal from Sony, which includes customer's names, email address, and credit card numbers. Wonderful. Those concerned about their accounts with either company should contact them directly with any questions, and as always, be on the lookout for strange charges to any credit cards, as well as suspicious emails.

For more on the data breach's, click here. ]]>

urn:uuid:d54fbf65-3379-c6e5-7310-7839fb17d3b1 2010-04-14T15:41:26+00:00

This Article by Ranjay Gulati at Harvard Business School, explaining how Best Buy is changing it's business approach. The article is quite interesting, as Gulati explains that Best Buy is not only taking the time and money to conduct consumer surveys, but it is using the results to change it's business approach. From its surveys, Best Buy has determined that while men like to find things in the store on their own, women like to buy things in bundles. Best Buy has since begun bundling accessories and services such as the "Geek Squad" with larger purchases, in order to better cater to women. Women in fact make up the majority of the customers. It's nice to see large companies like Best Buy invest the time and capital into not only conducting the surveys, but also into actually implementing better business practices. One can only hope other large companies take notice, and will begin better catering to customers, providing a better experience for us all.]]>

urn:uuid:c0326612-8530-fade-9c0d-c01a7ee7e811 2009-12-01T20:55:36+00:00

Best Buy is leading the way in customer service by embracing social media networks such as Twitter and Facebook. Best Buy has over 2,000 employees, including the CEO, available on Twelpforce for the sole purpose of answering customer service questions. While it may hard to convey just exactly what is wrong in 140 characters or less, it can be viewed as nothing but positive that the company is embracing the push towards social media. Among the many informative pieces the article provides, it explains how Best Buy is embracing customer service as "the new marketing" and the company is expanding the grounds of the traditional call center with an understanding that avenues suchs as Twitter allow for free advertising, as well as customer service.

Click here for more ]]>

urn:uuid:89de799a-9ff7-c059-23d4-ab3a553014ce 2009-11-11T21:25:21+00:00

Best Buy customer posted his experience In he "got toBest Buy I told the Geek Squad. I even suggested that all I needed for them to do was plug my laptop in with a different cord and/or check my adapter with a multimeter... told me that they did not have an adapter for my computer...however he did agree to check it with the multimeter. He then looked around for about 5 seconds and could not find the multimeter, so he did the next logical thing, he picked up my laptop, stared into the AC adapter receiver and then told me "It is definitely going to be a problem with the computer, we are going to need to send it in for three weeks."

The Customer then brought the laptop to Radioshack despite the item being $10 more than at Best Buy. The theme here is something we've seen text for link, yet one that is consistently ignored, customers are willing to pay a little bit more if they are treated properly and leave feeling good about their experience ]]>