Bank of America Tip from tex82

 by tex82 - 2 years ago

“A God send! BOA had messed up the taxes in our escrow account and informed us that our new payment would go up by almost $400.00 a month. I researched the situation and discovered their mistake. Our taxes had changed but only by an additional $50.00. Over a 2 day period, my wife and I collectively spent 4-5 hours being prompted around. When I did finally get someone in their escrow dept, they asked me to fax the info (into a black hole). We didn't get any response. My wife was at work still trying to make contact and Googled "talk to a human" and found your site. She got a live person in a matter of minutes who made all the changes on the spot and cut a check for $1000+ overage in our escrow. Best experience we ever had handling a major problem. I wonder how many people give up and get boned by BOA.”