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<title>Amtrak reviews, customer service news, stories, tips, and ratings</title>
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<id>urn:uuid:899d89ec-2d95-514a-3d54-5abeff7acb6e</id>
<description type="html" ><![CDATA[What customers are saying about Amtrak customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<entry>
<title>Amtrak review by foundthisviatwitter</title>
<link href="http://gethuman.com/Amtrak/customer-review_22751.html" ></link>
<id>urn:uuid:aa4b912f-e80a-14fa-6373-e6248aa5249e</id>
<updated>2011-12-25T18:06:47+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Less than 1 minute I had a human confirm my apointment on Xmas day! I called on Xmas even and had to wait only 3 or 4 mins.  This is awesome!]]></summary>
</entry>
<entry>
<title>Amtrak review by TomG</title>
<link href="http://gethuman.com/Amtrak/customer-review_22704.html" ></link>
<id>urn:uuid:2d2919cc-c5ab-8964-04bd-538a6e0b2579</id>
<updated>2011-12-22T22:03:07+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: no wait at all. the agent helped us change from a roomette to a handicapped room which actually cost less!

She had very helpful suggestions and has made our trip less stressful and more exciting and easy.]]></summary>
</entry>
<entry>
<title>Amtrak review by chicagojulep</title>
<link href="http://gethuman.com/Amtrak/customer-review_21842.html" ></link>
<id>urn:uuid:863f8520-ec1d-9b46-549a-ef1e7665350f</id>
<updated>2011-11-18T19:44:17+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Was charged twice by Amtrak for one ticket, called customer service, she said it wasn't her problem and wanted my bank information.  If it isn't her problem, why did she need my information.  I fully expect to have to follow up on getting my $400 by ]]></summary>
</entry>
<entry>
<title>Amtrak review by a gethuman user</title>
<link href="http://gethuman.com/Amtrak/customer-review_21841.html" ></link>
<id>urn:uuid:96d97b81-d2a0-16ae-380a-2d8144c7c8c1</id>
<updated>2011-11-18T19:44:10+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Was charged twice by Amtrak for one ticket, called customer service, she said it wasn't her problem and wanted my bank information.  If it isn't her problem, why did she need my information.  I fully expect to have to follow up on getting my $400 by ]]></summary>
</entry>
<entry>
<title>Amtrak review by vh24</title>
<link href="http://gethuman.com/Amtrak/customer-review_21436.html" ></link>
<id>urn:uuid:29b392e8-8960-c615-770e-8c16d2dc43c7</id>
<updated>2011-11-04T23:45:23+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 4.0 out of 5: Good.  Comments from customer: I called to find out how to get a refund for a trip that Amtrak canceled.  The woman was confused at first, but eventually figured out what I wanted and told me to go into the station (or mail in the ticket).  I spent no more than a minute on hold (p]]></summary>
</entry>
<entry>
<title>Amtrak review by noprob</title>
<link href="http://gethuman.com/Amtrak/customer-review_20829.html" ></link>
<id>urn:uuid:89351271-898f-59d7-db2b-32ab5f082c27</id>
<updated>2011-10-19T04:13:38+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: The agent was very helpful and efficient.]]></summary>
</entry>
<entry>
<title>Amtrak review by LH Sample</title>
<link href="http://gethuman.com/Amtrak/customer-review_19742.html" ></link>
<id>urn:uuid:96b4a723-1926-78a7-71bf-72a6fa9ddb50</id>
<updated>2011-09-15T18:35:33+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Excellent response and information.]]></summary>
</entry>
<entry>
<title>Amtrak review by a gethuman user</title>
<link href="http://gethuman.com/Amtrak/customer-review_19556.html" ></link>
<id>urn:uuid:37b4765e-7f0c-3ecb-c671-7b132c3c9ccb</id>
<updated>2011-09-10T16:28:34+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 0.0 out of 5: Horrible.  Comments from customer: it is hit or miss, either no wait time or a long time ]]></summary>
</entry>
<entry>
<title>Amtrak review by Boopsie</title>
<link href="http://gethuman.com/Amtrak/customer-review_19173.html" ></link>
<id>urn:uuid:b54becad-9034-b842-58cf-cd8e484e3ea4</id>
<updated>2011-08-31T05:28:44+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I  sat on hold for 15 minutes with the main Amtrak number and hung up in frustration and discomfort. i am disabled and calling is THE only way to reserve on Amtrak-the discunt to which I am entitled is not available on the web. I reached anagent in s]]></summary>
</entry>
<entry>
<title>Amtrak review by Isabelle</title>
<link href="http://gethuman.com/Amtrak/customer-review_19121.html" ></link>
<id>urn:uuid:14d5994f-0b70-2755-74f9-c431057d8bee</id>
<updated>2011-08-30T05:08:54+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: After hurricane Irene trains were canceled. Dialing the customer service # given the wait was at least 30 min. each time we called for two different dates that was canceled. Thank you for the # to dial which was exactly as mentioned. Shorter wait and]]></summary>
</entry>
<entry>
<title>Amtrak review by Reid</title>
<link href="http://gethuman.com/Amtrak/customer-review_19120.html" ></link>
<id>urn:uuid:99e7765c-e3ff-e8bc-cf47-aa7a9ffef4d0</id>
<updated>2011-08-30T02:56:24+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Easier than any airline!]]></summary>
</entry>
<entry>
<title>Amtrak review by a gethuman user</title>
<link href="http://gethuman.com/Amtrak/customer-review_18531.html" ></link>
<id>urn:uuid:cadf927d-c33b-cb07-e936-5a5c580e83f7</id>
<updated>2011-08-14T03:01:02+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: consisentent information, and poliete]]></summary>
</entry>
<entry>
<title>Amtrak review by a gethuman user</title>
<link href="http://gethuman.com/Amtrak/customer-review_18484.html" ></link>
<id>urn:uuid:73f325f4-8cce-29d8-9028-97a37a256b0a</id>
<updated>2011-08-12T02:04:38+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: got through right away!]]></summary>
</entry>
<entry>
<title>Amtrak review by a gethuman user</title>
<link href="http://gethuman.com/Amtrak/customer-review_17823.html" ></link>
<id>urn:uuid:559284aa-8933-feda-e3b3-69c9a265c0a5</id>
<updated>2011-07-25T22:12:40+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 1.0 out of 5: Horrible.  Comments from customer: gave up after 50 mins]]></summary>
</entry>
<entry>
<title>Amtrak review by Eileen</title>
<link href="http://gethuman.com/Amtrak/customer-review_15289.html" ></link>
<id>urn:uuid:010430e9-dd47-b164-6ece-f903d49c1723</id>
<updated>2011-05-10T00:45:53+00:00</updated>
<summary type="html" ><![CDATA[Amtrak rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Called at 8:40 pm on Mon., immediate contact, direct, concise Info.]]></summary>
</entry>
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