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<title>American Express customer reviews, customer service news, stories, tips, and ratings</title>
<link href="http://gethuman.com/American_Express/news_56/atom" ></link>
<id>urn:uuid:a0f74062-bcfc-6ce4-040a-cf8b648d77ee</id>
<description type="html" ><![CDATA[What customers are saying about American Express customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
<image><title>American Express customer reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/American_Express/news_56/atom</link>
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<entry>
<title>American Express review by premier</title>
<link href="http://gethuman.com/American_Express/customer-review_3687.html" ></link>
<id>urn:uuid:fed6cf75-e8f6-c909-5218-28f0532beed1</id>
<updated>2010-03-02T00:58:20+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 4.0 out of 5: Good.  Comments from customer: The person I spoke with was helpful.]]></summary>
</entry>
<entry>
<title>American Express review by Apache</title>
<link href="http://gethuman.com/American_Express/customer-review_1954.html" ></link>
<id>urn:uuid:bad3e074-5d99-21b3-5dec-8242c4d1f30d</id>
<updated>2009-11-11T14:12:54+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 5.0 out of 5: Excellent.  Comments from customer: What a pleasure]]></summary>
</entry>
<entry>
<title>American Express review by Dxe316</title>
<link href="http://gethuman.com/American_Express/customer-review_1734.html" ></link>
<id>urn:uuid:7ffd6d9c-9903-9cc2-3d9f-c2a00327ece5</id>
<updated>2009-10-23T03:15:06+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Very Helpful and prompt service]]></summary>
</entry>
<entry>
<title>American Express review by a gethuman user</title>
<link href="http://gethuman.com/American_Express/customer-review_1729.html" ></link>
<id>urn:uuid:1ed07873-f849-c3c5-8147-b317aa7779ef</id>
<updated>2009-10-22T23:57:33+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Horrible ,person on other end very hard to understand ,Kept putting me on hold, could not understand my problem and never could get main number, supervisor just as bad and could not help and refused to give me another person or number ]]></summary>
</entry>
<entry>
<title>American Express review by Jean</title>
<link href="http://gethuman.com/American_Express/customer-review_1684.html" ></link>
<id>urn:uuid:42887de0-09e2-cd8c-91f7-f70c7091a22a</id>
<updated>2009-10-21T12:26:02+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 2.0 out of 5: Poor.  Comments from customer: Person was hard to understand-- did not know about chip used in European credit cards and did if true that AmEx card is accepted in Europe with no problem, while Visa and Mastercard can be rejected often--even though it would be great marketing for AmEx if true!]]></summary>
</entry>
<entry>
<title>American Express customer service tip from slic130</title>
<link href="http://gethuman.com/American_Express/customer-tip_698.html" ></link>
<id>urn:uuid:678f49ca-c2ed-b3b2-089a-764ae6925d54</id>
<updated>2009-10-06T14:44:12+00:00</updated>
<summary type="html" ><![CDATA[American Express tip: its saying that the number no longer exist and i should check the contact number at the back of my card which i dont have with me! the IVR could have just stated the new contact number! ]]></summary>
</entry>
<entry>
<title>American Express review by 10747</title>
<link href="http://gethuman.com/American_Express/customer-review_1242.html" ></link>
<id>urn:uuid:19ce9819-0982-3189-c587-fed815f64901</id>
<updated>2009-09-04T14:32:15+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Answerer spoke English, said she was located in Phoenix, thumbs up for that]]></summary>
</entry>
<entry>
<title>American Express customer service tip from 10747</title>
<link href="http://gethuman.com/American_Express/customer-tip_566.html" ></link>
<id>urn:uuid:60a4a96f-8761-aedc-180d-203bf27be6d4</id>
<updated>2009-09-04T14:31:22+00:00</updated>
<summary type="html" ><![CDATA[American Express tip: Waiting on hold now. I'll report how long it takes. So far, 3 minutes 30 seconds waiting.

A representative picked up after: 4:30]]></summary>
</entry>
<entry>
<title>American Express review by ladycaroline</title>
<link href="http://gethuman.com/American_Express/customer-review_1119.html" ></link>
<id>urn:uuid:9661560b-b634-3811-f0e2-02708f870b4f</id>
<updated>2009-08-21T15:52:14+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 3.0 out of 5: Average.  Comments from customer: 1st person I spoke to was 5*, transferred to vague person 2*]]></summary>
</entry>
<entry>
<title>American Express review by pbdunn</title>
<link href="http://gethuman.com/American_Express/customer-review_1073.html" ></link>
<id>urn:uuid:e43482d3-4c08-a0b8-2087-ba0e13610af5</id>
<updated>2009-08-16T21:50:28+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 5.0 out of 5: Excellent.  Comments from customer: called to say I'd use the card out of the country. Doesn't matter now.]]></summary>
</entry>
<entry>
<title>American Express customer service tip from Candi</title>
<link href="http://gethuman.com/American_Express/customer-tip_314.html" ></link>
<id>urn:uuid:d1b2c41e-a1b8-53cf-1fee-9db445800abd</id>
<updated>2009-06-22T14:56:37+00:00</updated>
<summary type="html" ><![CDATA[American Express tip: WARNING...
DO NOT PURCHASE AN AMEX GIFT CARD unless you want to pay a fee, AND have it devalued in monthly increments, if not used by a certain date!! 
The representative I purchased a gift card from totally mislead me on that very information, when I inquired before buying it - emphatically stating there would not be any loss in the value for as long as the card was needed &/or until it was used up. She even left out that there would be an additional charge if the card was lost or stolen. I didn't find that info out until I had gotten it, and read the fine print that was included with it (I don't like the idea of having a gift I give devalued no matter how long it takes my recipient to use it)
I didn't mind paying the $2 service fee at the time of purchase (which is not supposed to be refundable)- but when I found out about the terms - I immediately called the number on the back of the gift card to cancel. Don't do that call the number on this site instead. 
Be sure to call the ph]]></summary>
</entry>
<entry>
<title>American Express customer service tip from Hendrik</title>
<link href="http://gethuman.com/American_Express/customer-tip_259.html" ></link>
<id>urn:uuid:81e98d5d-23a5-e664-dbb2-8ebf9deb7cb1</id>
<updated>2009-06-09T01:06:39+00:00</updated>
<summary type="html" ><![CDATA[American Express tip: Pressed 0 till the voice prompt gave up, connected to a human in less than 1 minute, problem solved 2 minutes later]]></summary>
</entry>
<entry>
<title>American Express review by DianaLeDonne</title>
<link href="http://gethuman.com/American_Express/customer-review_433.html" ></link>
<id>urn:uuid:6c9f628a-4e46-393c-26b4-dbc0b35821c2</id>
<updated>2009-05-26T23:58:44+00:00</updated>
<summary type="html" ><![CDATA[American Express rating from customer: 2.0 out of 5: Poor.  Comments from customer: on hold for long time and then AMEX hangs up on me!]]></summary>
</entry>
<entry>
<title>American Express customer service tip from DianaLeDonne</title>
<link href="http://gethuman.com/American_Express/customer-tip_210.html" ></link>
<id>urn:uuid:3c173d58-21ef-84f4-3bb0-aaa067836897</id>
<updated>2009-05-26T23:57:09+00:00</updated>
<summary type="html" ><![CDATA[American Express tip: I keep trying to call AMEX gift cards at 877-297-4438 for a $200 gift card that never reached it's intended address/recipient.  I'm on hold for 30-40 mins. and each time I get a person, I then get hung up on by the rep and have to start all over again.  This is frustrating and has been going on for weeks.  Not sure when AMEX is going to help me.  I'm looking for a contact for help.]]></summary>
</entry>
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