American Airlines Customer Review - dadahl

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Review by dadahl

by dadahl - 2 years ago

“We called several times. The quality of the agents varied widely in terms of whether it seemed like they were really trying to help or just trying to get rid of us. It's also worth noting that the website and the automated IVR system have less information than the agents so it's necessary to talk to an agent to get the correct, up to date information. ”

Overall Quality
Communication
Waited

15 mins

Customer Reviews and Ratings for American Airlines

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