American Airlines customer reviews

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American Airlines customer support at a glance

25 user ratings

3.7/5

Good

Customer care available

Most recent review

Most recent user tip

Anonymous, 6 days ago
"At least it was a live person "


Average

2 mins wait time

Anonymous, 9 days ago
"got thru quickly!"


Excellent

1 min wait time

destroyah, 10 days ago
"i got through but they never have enough information to answ..."


Average

2 mins wait time

sts, 23 days ago
"Agent was abrupt, but helpful"


Good

less than 1 min wait time

Anonymous, 1 mo ago
"120 minutes and still waiting."


Horrible

99 mins wait time

Next 5 reviews » See ratings over time

add your tip or feedback » see all » Tips and feedback from others
joeh: 06 Aug, 2009 (7 mos ago)	"I called to cancel a flight, and get a credit. I was given the credit for my ticket. I have to use my ticket credit within one year of the booking ..." more »
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Recent reviews & ratings
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