http://gethuman.com/Amazon_com/news_44/rss http://gethuman.com/Amazon_com/news_44/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28988/ Wed, 23 May 2012 18:04:23 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28962/ Wed, 23 May 2012 13:43:42 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28931/ Tue, 22 May 2012 21:12:43 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28889/ Tue, 22 May 2012 12:00:18 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28848/ Mon, 21 May 2012 18:06:05 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28801/ Sun, 20 May 2012 15:21:52 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28792/ Sun, 20 May 2012 01:47:19 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28769/ Sat, 19 May 2012 16:40:53 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28752/ Fri, 18 May 2012 19:39:40 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28602/ Wed, 16 May 2012 15:47:14 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28585/ Wed, 16 May 2012 00:16:43 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28530/ Tue, 15 May 2012 03:34:30 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28457/ Mon, 14 May 2012 02:52:43 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28166/ Tue, 08 May 2012 13:31:00 +0000 http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Amazon-com/28001/ Sat, 05 May 2012 18:11:10 +0000 http://gethuman.com/blog/Amazon_com__The_Best_In_Customer_Service__Again_304.html Fri, 30 Dec 2011 15:29:35 +0000
It's an interesting study with more interesting results. Of note is that TigerDirect.com, Macy's, JC Penney, Dell, VistaPrint and Home Depot all saw upticks in terms of customer satisfaction. We say it all the time but it's worth repeating, in hard times, customers are more empowered than ever in terms of where they do their business. Good companies have to provide solid customer service as well as good products or those consumers will go elsewhere. While it's easy to take note of which companies are doing a bad job, it's also worth noting which companies do a good job and we look forward to seeing more results and more exciting changes in the customer service space as this year ends, and the new year begins.

If you want to see the full results of the study, click here and Happy New Year everyone! ]]> http://gethuman.com/blog/Amazon__Tops_In_Customer_Experience_229.html Tue, 05 Apr 2011 14:24:32 +0000 Amazon.com ranked highest out of 143 companies in terms of overall customer experience. The Temkin group looked at customer's interactions online, on the phone, and in person for all of the companies, and determined that customers had the best experience with Amazon.com. Other companies in the top five included Kohl's, Costco, Lowe's and Sam's Club. What's interesting is that Apple, routinely ranked the highest for customer service, recieved a score of 60, compared to the 81 scored by Amazon.com. However, Apple still ranked higher than Dell, Acer and all other computer companies. To no one's surprise, and the rankings are consistent with the complaints that we hear a lot about here at GetHuman.com, the worst offenders were cellphone carriers, followed by health care providers, and then the cable companies. Not surpisingly, Comcast ranked second to last on the entire list.

For more on the interesting study by the Temkin Group, click here. ]]> http://gethuman.com/blog/Amazon_com__That_s_the_Holiday_Spirit__91.html Tue, 22 Dec 2009 00:48:24 +0000 Amazon.com for their holiday shopping, and why not? Amazon has hundreds of products and a strong community of customers offering suggestions and feedback on products. But Gethuman has a haunch that it also has a lot to do with Amazon's willingness to bend over backwards for its customers, especially in the holiday season.

A recent Amazon.com shopper ordered iPod speakers for their sister's Christmas present, when he saw that they would not arrive in time for Christmas he called Amazon's customer service who "immediately offered to ship a new set overnight for free". Don't mistake this for a fluke. An Amazon customer service representative let Gethuman know that they are "prioritizing all shipments, even super saver ones, with an estimated delivery date of December 24 or sooner".]]> http://gethuman.com/blog/Customer_Service_Callback_from_Amazon_42.html Wed, 07 Mar 2007 09:51:28 +0000
- No waiting They'll connect you directly with a Customer Service Associate,
- No delays as long as you're logged into Amazon when you "Click to Call us", They'll know who you are; you won't have to answer a lengthy series of questions to verify your identity, you can get right down to business, and
- They're ready to answer your questions the Customer Service Associate who speaks to you will be immediately ready to focus on your questions.

My experience was: I didn't have to wait. My phone rang immediately and I was connected within a minute to a human. Since I was logged in, I didn't have to provide a lot of information; they knew who I was and quickly pulled up the information about my order. And the representative was ready to focus on my question.

I called several times to test this and got a representative with an accent several times. Their recorded message (before the human came on) was a bit verbose, but not too bad. Also, a few of the times that I called they were making upgrades to their system and couldn't help me at all. Hopefully that was just a bad day for them in that regard.

Overall, that's pretty good, when compared to our standards. I can really only knock them on two items: difficulty understanding the reps and verbosity. But I do commend their innovative use of technology. Of course it assumes that you're willing to log on via the Internet, but if you're willing to make that effort, seems like they are willing to respond.]]>