urn:uuid:23e86d35-fe0c-b636-f1b3-9d2b3b3aca08 http://gethuman.com//news_/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:6cbda22a-e158-a3f6-1bda-3a71dc06967a 2012-02-10T14:07:30+00:00

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urn:uuid:ee08396f-7e04-fc70-7233-05f8b207cf98 2012-02-08T17:53:48+00:00

This all seems like a great idea, but we are skeptical until we see it working. Many of us often have questions that cannot be answered in a frequently asked questions section, or from a canned computer response. Most of the time, customers want the security and reassurance of talking to an actual person and they don't want to have to find the answer on a website, on a cloud or whatever other means deemed useful by some of these large companies like Microsoft. That being said, if Microsoft can actually make this process as simple and seamless as they claim they can, then that's a whole other story. However something about this just doesn't sit right with us. It feels a little too familiar to when the automated phone service was first introduced. The companies that created these IVR systems claimed there would be less time on hold as more information would be available to customers in these automated menus. The result was more frustrated customers who merely wanted to speak to an actual human. Somehow giving the customer more technology seems like it's swimming against the current. But hey, maybe we will all look back at this and think it was a banner moment in customer service history, changing the way that business has been done for years. It's just somehow it all feels a little too familiar to several years ago. Only time will tell.

For more on the Microsoft acquisition click here. ]]>

urn:uuid:d4cc47f7-d6c8-5a4a-ac7d-e6013ca872ca 2012-02-07T16:26:12+00:00

urn:uuid:4ad097d2-6148-71a2-e08d-a1be335ab7fc 2012-01-24T14:11:35+00:00

urn:uuid:2e6b5a47-727e-2f60-548c-43bda4d3e67c 2012-01-17T16:28:57+00:00

click here. ]]>

urn:uuid:b808625b-3be2-eaed-a593-ee03283054cd 2012-01-11T18:26:54+00:00

click here. ]]>