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<title>Aetna Member Services reviews, customer service news, stories, tips, and ratings</title>
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<description type="html" ><![CDATA[What customers are saying about Aetna Member Services customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<entry>
<title>Aetna Member Services review by Geedavey</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/28649/" ></link>
<id>urn:uuid:3f7432f3-66a6-e43c-af31-07fea614425a</id>
<updated>2012-05-16T19:43:45+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I said "representative", then I entered my member ID, and then said "representative" again. I was sent quickly to a "concierge" who took good care of me.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/24641/" ></link>
<id>urn:uuid:afb2587e-77fb-ec4d-9999-cd1e0a8ebb51</id>
<updated>2012-03-07T20:21:01+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 4.0 out of 5: Good.  Comments from customer: Keep your finger on th 0]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by J</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/18153/" ></link>
<id>urn:uuid:98d0242d-36fd-a1be-c3f9-2475c537c16d</id>
<updated>2011-08-03T15:25:40+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Aetna is a nightmare. I had to push 0 repeatedly to speak to a "human" and both times they treated me rudely. Very abrupt and pretend they don't know anything about insurance. Keep passing me on to another "human" that never answers. When I ask what ]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by scot</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/15539/" ></link>
<id>urn:uuid:678c908a-2c76-25cc-a3b6-4a035946a810</id>
<updated>2011-05-19T05:44:18+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 5.0 out of 5: Excellent.  Comments from customer: What the f... is Aetna thinking.  For the money I pay them every month, can't they afford to pay a real live person to answer phones.  I curse their damned automated voice system every time I have to call them.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/14867/" ></link>
<id>urn:uuid:5406b56a-d3b9-d284-b858-7d41305db0ab</id>
<updated>2011-04-22T17:38:28+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: This number is the normal member service number and does NOT take you directly to a human.  Half the time you call it, they refer you to the website and say their reps are not available.  No shortuct or help here.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by maryjane</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/9491/" ></link>
<id>urn:uuid:c73277d9-9137-abe3-efca-af01e7d4f8f9</id>
<updated>2010-10-21T19:10:37+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I am the plan admisistrator for a small business that spends over $150K per year for Aetna insurance for a fairly young group at that.  I called to make a simple change on a SS# and I was redirected from 888.287.4206 to 800.624.0756 to 860.273.0123 t]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/6223/" ></link>
<id>urn:uuid:ee8e3b71-b1b6-9253-0881-e5ba59afa7f3</id>
<updated>2010-06-24T13:02:29+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Was on hold for 30 minutes and then was disconnected....What ever happend to speakiing with a live person?  terrible system.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/4931/" ></link>
<id>urn:uuid:aa7c2240-8788-8750-2f76-79a73854a171</id>
<updated>2010-04-29T18:21:19+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: very difficult to reach a live person. menus are not friendly, and they obviously do NOT want you to speak with anyone]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by Sickpatient</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/4601/" ></link>
<id>urn:uuid:c24c127a-83d6-90e5-51c9-1af3a37ed571</id>
<updated>2010-04-14T20:47:23+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Voice response software does not recognize vocal inputs. Maze of robotic menu options. Almost impossible to get a human or get help. A nightmare. Imagine being sick and trying to use this so-called service to check you coverage. Disgraceful.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by mr patient</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/4249/" ></link>
<id>urn:uuid:89aac6b9-0b70-c6af-3631-fb2a867e2133</id>
<updated>2010-03-29T15:39:52+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 4.0 out of 5: Good.  Comments from customer: Must go through a maze of menu options before speaking to a live person.  ]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna-Member-Services/2411/" ></link>
<id>urn:uuid:e9cb8cc4-63f5-9c3c-5faf-0e82421c45f6</id>
<updated>2009-12-11T20:22:13+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: It took me 2.5 hours and 9 people in multiple countries to find out the following: (1) how much the dental rider would be for my individual plan, (2) what was the minimum number of months I had to carry it, and (3) basic coverage information for the ]]></summary>
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