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<title>Aetna Member Services reviews, customer service news, stories, tips, and ratings</title>
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<description type="html" ><![CDATA[What customers are saying about Aetna Member Services customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<entry>
<title>Aetna Member Services review by J</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_18153.html" ></link>
<id>urn:uuid:c9f9fcfd-5c74-89b7-0824-17dfdb8dd6ac</id>
<updated>2011-08-03T15:25:40+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Aetna is a nightmare. I had to push 0 repeatedly to speak to a "human" and both times they treated me rudely. Very abrupt and pretend they don't know anything about insurance. Keep passing me on to another "human" that never answers. When I ask what ]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by scot</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_15539.html" ></link>
<id>urn:uuid:a727f122-ee27-f2cd-8d27-e39cabbf94ab</id>
<updated>2011-05-19T05:44:18+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 5.0 out of 5: Excellent.  Comments from customer: What the f... is Aetna thinking.  For the money I pay them every month, can't they afford to pay a real live person to answer phones.  I curse their damned automated voice system every time I have to call them.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_14867.html" ></link>
<id>urn:uuid:3fb38d14-5de3-c114-06ad-e0f5cdfce994</id>
<updated>2011-04-22T17:38:28+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: This number is the normal member service number and does NOT take you directly to a human.  Half the time you call it, they refer you to the website and say their reps are not available.  No shortuct or help here.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by maryjane</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_9491.html" ></link>
<id>urn:uuid:0dfd1eb6-f201-c286-bab4-5f9c9c0ea993</id>
<updated>2010-10-21T19:10:37+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: I am the plan admisistrator for a small business that spends over $150K per year for Aetna insurance for a fairly young group at that.  I called to make a simple change on a SS# and I was redirected from 888.287.4206 to 800.624.0756 to 860.273.0123 t]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_6223.html" ></link>
<id>urn:uuid:299f3731-a845-a629-8d47-e40f83314706</id>
<updated>2010-06-24T13:02:29+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Was on hold for 30 minutes and then was disconnected....What ever happend to speakiing with a live person?  terrible system.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_4931.html" ></link>
<id>urn:uuid:b7e11e05-6d57-676b-4668-fa111250d7a2</id>
<updated>2010-04-29T18:21:19+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: very difficult to reach a live person. menus are not friendly, and they obviously do NOT want you to speak with anyone]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by Sickpatient</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_4601.html" ></link>
<id>urn:uuid:a7226ac3-e54e-4f56-9649-1777995ed0d2</id>
<updated>2010-04-14T20:47:23+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Voice response software does not recognize vocal inputs. Maze of robotic menu options. Almost impossible to get a human or get help. A nightmare. Imagine being sick and trying to use this so-called service to check you coverage. Disgraceful.]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by mr patient</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_4249.html" ></link>
<id>urn:uuid:324d9d7e-41de-daa9-5c72-c0ef74559144</id>
<updated>2010-03-29T15:39:52+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 4.0 out of 5: Good.  Comments from customer: Must go through a maze of menu options before speaking to a live person.  ]]></summary>
</entry>
<entry>
<title>Aetna Member Services review by a gethuman user</title>
<link href="http://gethuman.com/Aetna_Member_Services/customer-review_2411.html" ></link>
<id>urn:uuid:ac303f91-abe0-b4c4-e67c-af7c76e2271d</id>
<updated>2009-12-11T20:22:13+00:00</updated>
<summary type="html" ><![CDATA[Aetna Member Services rating from customer: 1.0 out of 5: Horrible.  Comments from customer: It took me 2.5 hours and 9 people in multiple countries to find out the following: (1) how much the dental rider would be for my individual plan, (2) what was the minimum number of months I had to carry it, and (3) basic coverage information for the ]]></summary>
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